Original Post — Direct link

I played almost all day yesterday, but when I tried to play today the game crashed repeatedly after the anti cheat verification when it was time to load them game. It prompted me to send crash reports, which I did multiple times. Then I tried verifying the files and now the game wont start at all. It shows up in the task manager but the game never opens. I've been setting looking at my desktop waiting for the game to load for at least 10 minutes... nothing happens.

4 months ago - Ubi-Gizmo - Direct link

Hey there @meetmylingus, thanks for taking the time to get in touch. I'm sorry to hear that The Division 2 has been crashing repeatedly for you. Could you please first go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for technical-related issues. I understand you have already performed several actions to try and remedy the issue such as verify your game files, but we must cover everything in the article first.

Once you have completed those steps, and if you continue to experience problems, can you please provide some additional information for me:

  1. Have you received any error messages? If so, what exactly does the error message/s state?
  2. What does the crash look like? (for example, do you receive a black screen crash to the desktop? Does it freeze? etc..)
  3. Could you let me know what your system specifications are?


Should you have further questions regarding any of those steps in the article above, or regarding any other issue, please do not hesitate to let me know. 

about 2 months ago - UbiMindflayer - Direct link

@DeathElusive Thanks for your update! I'm glad to hear there's a little improvement, but I'd like to see the situation improve even more. To continue, do you have the game and Ubisoft Connect installed together on the same drive on your computer? We ultimately recommend having them together on the same drive that your operating system (Windows) is installed on. If this has been your setup from the start, please let us know. If not, please try this and let us know how it goes.

I appreciate you working with us on this, and we'll be here to help you further. 👍