Original Post — Direct link

Game: Division 2
Platform: XBOX Series S

Following the TU16.4 update, game crashes to the dashboard upon accessing the map. No error message, game just exits

EVERY time I attempt to select Washington (while in NYC) or NYC (while in Washington), the game momentarily freezes with a slight buzzing sound before crashing to the (XBOX) dashboard. The problem also occurs occasionally while just accessing the map to navigate. The only way I can change maps (Washington to/from NYC) is by being in another player's lobby. Resetting the game, power-resetting my console, recycling my modem, have no impact on the problem.


NOTE: Attempt to report problem via UbiSoft support (https://www.ubisoft.com/en-us/help/contact) but clicking "Submit my Case" does nothing.  I hope this forum gets a response.

about 2 years ago - Ubi-MrM - Direct link

@JoeTanker67 @garbouji01 @BDuberous @PastorMaks Hi, and welcome to the forum !

I've taken note of your reports, and I'm sorry to hear that this crash Issue when changing maps is impacting your experience !

The problem has been reported to the Team, and an investigation is ongoing.

We thank you for your patience and understanding in the meantime, and if you have questions, or for any other Issue, don't hesitate to reach out to us !