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During the clothing event I got the keys by playing the game, I didn't buy any keys. As I got the last key, I lost the collected keys and textiles I had collected. I had around 4000. I tried turning the game off and on but it didn't help.
During the clothing event I got the keys by playing the game, I didn't buy any keys. As I got the last key, I lost the collected keys and textiles I had collected. I had around 4000. I tried turning the game off and on but it didn't help.
Hey everyone,
I've merged some more threads on these missing items but it was caused from an outage we had last night which was also resolved about 10 hours ago, but if you still need assistance, please can you reach out via one of the following options so we can look into this for you, as this will create a support case for you that will need escalating to the game team for further assistance.
Live Chat (when available)
https://support.ubi.com/en-gb/Cases/New/
Twitter Direct Message
https://twitter.com/UbisoftSupport
Facebook Private Message
https://www.facebook.com/UbisoftSupportUK/?brand_redir=348896167463
Please make sure to provide your Ubisoft account username and email if messaging on Twitter or Facebook and if you can provide any screenshots that show what is missing still, that would be great.
I apologise for any inconvenience it caused.
Hey @yevgen_05
I've merged your thread with another one that sounds like it's a similar issue that's just happened. Please see my answer above for you too.