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Over the last week I've encountered countless game freezes, the exact behaviour can be seen in the video below.
https://www.youtube.com/watch?v=oT953F5jJ6g
(Credit to Denis Schumacher for capturing this)
The freeze can happen at any point anywhere from 10-30 minutes of gameplay, before the 22nd of March this was about 1-2 hours.
After troubleshooting the issue I was able to reproduce the problem on a fresh Windows 10 build with the latest windows updates, latest Nvidia drivers and only The Division 2.
Checking the application event logs after the freeze I see the following.
1. 10-15 minutes before the freeze there is a windows error report created for "thedivision2.exe" - I believe the event name signifies that the process is consuming a lot of memory.
Fault bucket 1418575334245378234, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0
Problem signature:
P1: TheDivision2.exe
2. 10-15 minutes later when the freeze occurs a windows error report is created signifying a hardware failure, I suspect this is related to the GPU due to what I found in point 3.
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0
Problem signature:
P1: 141
3. At the same time in the system event logs we see a corresponding event which shows the nvidia display driver stop responding and then recover. I think this is related to Windows timeout detection and recovery, see - http://developer.download.nvidia.com...n_Recovery.htm
Log Name: System
Source: Display
Event ID: 4101
Display driver nvlddmkm stopped responding and has successfully recovered.
Based on this evidence I believe there is a memory leak occurring which leads to the nvidia driver to stop responding resulting in the freeze. I would be interested to know whether other people who have experience this have the same events raised.
I tried using Nvidia Nsight to gather more logging information however the process doesn't like being injected into by 3rd party software and refuses to launch, presumably in relation to Anticheat.
I'm trying my best to figure this one out, I'm more than happy to help assist in anyway possible.
https://www.youtube.com/watch?v=oT953F5jJ6g
(Credit to Denis Schumacher for capturing this)
The freeze can happen at any point anywhere from 10-30 minutes of gameplay, before the 22nd of March this was about 1-2 hours.
After troubleshooting the issue I was able to reproduce the problem on a fresh Windows 10 build with the latest windows updates, latest Nvidia drivers and only The Division 2.
Checking the application event logs after the freeze I see the following.
1. 10-15 minutes before the freeze there is a windows error report created for "thedivision2.exe" - I believe the event name signifies that the process is consuming a lot of memory.
Fault bucket 1418575334245378234, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0
Problem signature:
P1: TheDivision2.exe
2. 10-15 minutes later when the freeze occurs a windows error report is created signifying a hardware failure, I suspect this is related to the GPU due to what I found in point 3.
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0
Problem signature:
P1: 141
3. At the same time in the system event logs we see a corresponding event which shows the nvidia display driver stop responding and then recover. I think this is related to Windows timeout detection and recovery, see - http://developer.download.nvidia.com...n_Recovery.htm
Log Name: System
Source: Display
Event ID: 4101
Display driver nvlddmkm stopped responding and has successfully recovered.
Based on this evidence I believe there is a memory leak occurring which leads to the nvidia driver to stop responding resulting in the freeze. I would be interested to know whether other people who have experience this have the same events raised.
I tried using Nvidia Nsight to gather more logging information however the process doesn't like being injected into by 3rd party software and refuses to launch, presumably in relation to Anticheat.
I'm trying my best to figure this one out, I'm more than happy to help assist in anyway possible.