I purchased the game through Paypal and the money was transfer through Xsolla Inc
Thanks for getting in contact and sorry to hear you have experienced this while attempting to purchase this game. While we will certainly be able to get this looked into for you, we would not be able to discuss the details of this specific transaction on these open forums.
I have checked your account and cannot see a support case number linked with the profile you are posting from so if you do have one with another account, please feel free to provide this case number here so we can get this looked into further.
In the meantime, you may also wish to contact our support teams directly through our "Live Chat" service when this is available or via our social media accounts on Twitter or Facebook and we will be able to discuss this transaction in greater detail.