[2020] Support is broken ?

Hey I tried to submit this message via support but it says I can only use support chat and then it says support chat is not active. So it won't let me contact support at the moment. My message - Hey I'm hoping to get in contact with someone that does the portraits for the division 2 raids. We finished operation dark hours 1st on Xbox. We have all the proof anyone needs. on 'state of the game' they announced our correct Xbox names. When it was 1st listed on the website they had our correct names. But when they added the portrait they put the wrong names on the wall for all of us. Mine should have said Qolll it says 'Gwizz NZ' my old tag from years ago I never played a day of division 2 with it. Yet it's on the wall. Along with my other friends random names they don't want. To put it simply the names on the portrait for the 1st raid on Xbox and wrong. We tried contacting the team when it happened but I don't know if they ever got the news. Now they are adding a new portrait to the game for 'iron horse' while the 1st portrait still sits there with random names on it. I have screenshots of the original posts on uni website. I can link you to the 'state of the game' episode where they announced us with correct names as the winners. I have screenshots of leader board when we finished it. I seems like a little issue I'm sure but it's a big achievement in the gaming world hench whybthey reward you by putting your names on the wall. Our reward is more frustrating than rewarding. No one knows who anyone of those names are nor can they find out. Because they names are wrong.