Ubi-Houck

Hi Edward.MxG!

We ask that all posts on the forum are in English.

If you would like support in another language, we do offer support in other languages which you can find ... Read more

Hi taica!

Sorry to hear you facing crashing issues since the TU 12.1 update. Thanks for providing the information including what you have tried.

We have forwarded this for investigation. If you could, please create a support ticket and include your Dxdiag and ... Read more

Hi!

Sorry to hear you having issues with launching your game.

In this situation, can you please try the steps in this article.

Please let us know the results of those steps.

@titi8059, We ask that all posts on the forum are in ... Read more

Hi pipeysh and nilelive!

Sorry to hear you have issues with your controller.

Can you please backup and then delete/rename the game configuration file? You can find the file in the location below:

My Games\Tom Clancy's The Division 2\

This will reset the configuration setting back to their default settings so any custom settings will be lost. Let us know what happens after you try that.

Thanks!

Hello!

Sorry to hear you have issues with black screen when launching the game.

Between logging off and the issue, did you do a complete restart of your computer? You can check in Task Manager > Performance under "Up time".

Also did you notice any changes or unusual behavior?

Thanks!

Hi kiallykia!

Sorry to hear you have issues seeing the season pass in-game. Just to confirm, did you buy both the game and season pass on the same launcher? See this article.

Thanks!

Hi dimi_gg!

Sorry to hear you have issues playing with your friends.

Could you please try emptying your cache folder for Ubisoft Connect PC?

Thanks!

Hello everyone!

Sorry to hear you missing caches and items.

In this situation, we would need to look into your accounts. Please contact us on Facebook or Twitter in a private/direct message. Alternatively, you can also ... Read more

Hi SanityAgathion!

Sorry to hear you failed this mission twice.

When was the last time you play the mission and this didn't occur? Did you notice any changes since then?

Are you able to provide a video of this issue?

Thanks!

Hello!

Closing this thread as it's a duplicate.

Thanks!

Hello itslassy!

Sorry to hear you got these errors.

As mentioned by Sgt-Clubba, please do install or reinstall Microsoft Visual C++ 2015 Redistributable Update 3 RC.

Let us know if you still have issues.

Thanks!

Hi kingjester74!

Sorry to hear you having issues with starting the game and stuck on that screen.

In this situation, can you please try the steps in this article.

Please let us know the results of those steps.

Thanks!

Hi wotcthispace1!

Sorry to hear you have issues with your controller.

Can you please backup and then delete/rename the game configuration file? You can find the file in the location below:

My Games\Tom Clancy's The Division 2\

This will reset the configuration setting back to their default settings so any custom settings will be lost. Let us know what happens after you try that.

Thanks!

Hi Agent_Ares!

Thank you for this report and sorry to hear you got stuck in this Riot Foam.

Just to confirm, does this only occur with the Revive Hive? Does it occur every time or at specific/random points?

Are you able to provide video of this?

Thanks!

Hi Poimin!

Sorry to hear that glitch ruined your mission. Thanks for the video, it's really good as it shows it perfectly.

I have sent the video to the team to investigate.

Thanks!

Thanks for the image and information, dagrommit!

Hi Agent_Ares!

Sorry to hear you are crashing when you have Discord overlays enabled.

Could you try running both the game and Discord with Administrator rights?

Thanks!

Hi!

Sorry to hear you having issues with crashes and key binds not working on specific character.

In this situation, can you please try the steps in this article.

Please let us know the results of those steps.

Thanks!

I do not know, but I will pass this information along to the team to have a look.

Thanks for letting us know!

Hello MetalMozzie!

Thank you for providing this report.

Just so I understand correctly, you received the Alpha/Beta icons after subscribing to the Ubisoft+ service?

Thanks!