Ubi-Houck

Ubi-Houck


30 Sep

Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi paaV_!

Sorry to hear you still have issues launching after doing those steps.

In this case, I would like to check out your system files. Can you please create a support ticket and include your Dxdiag and ... Read more

26 Sep

Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi hamza20694!

Sorry to hear you are having issues with the Battle Pass.

Can you tell us more information? What part seems to not work?

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi RedFlameTiger!

Sorry to hear you do not see Premium Status. In this case, please contact us on Facebook or Twitter in a private/direct message. Alternatively, you can also creat... Read more
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Sorry to hear you are getting that Violet-D03 error.

Could you show us an image of that with the Bitcrowns?

Thanks!

24 Sep

Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi iEvil666!

Sorry to hear you having issues with driver. Thanks for confirming the steps you've taken and providing the image.

Can you tell us more about the issue you are having? Does the game not load? If you get an error message, can you send us an image of that too?

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi johnjohn40!

Sorry to hear you have issues with your wired connection. Have you tried the steps in the article my colleague provided?

Thanks!

23 Sep

Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi carl25828!

Sorry to hear you having issues with launching your game even after reinstalling and updating drivers.

In this situation, can you please try the steps in this article.

Please let us know the results of those steps.

Thanks!

21 Sep

Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi Mr_444!

This forum section is for Assassin's Creed Valhalla. Your issue does not seem to describe what could happen with this game.

If you are seeking a refund for a purchase, please reach out to our team in a support ticket.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Originally Posted by Magelikesbirds
I just updated my graphics driver so I should most likely be able to play Hyper Scape, thank you for the help anyways
You're welcome!

Please do let us know if there is anything else we can help with.

20 Sep

Comment
    Ubi-Houck on Support Forums - Thread - Direct
Originally Posted by BetterAdvantage
Ok thanks I wil try
You're welcome!

Do let us know if you still have issues. Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hello!

For information on upgrading to the next generation. Please see this article.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hello!

The availability of console versions of our games on the Ubisoft Store will depend on your region. If you are using the international Ubisoft Store, I am afraid console versions are not available.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi HelloImHawk!

Sorry to hear about your accidental purchase.

In order for us to look into that, can you please create a support ticket?

In that ticket, please include the link to this thread.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi there!

We ask that all posts on the forum are in English.

If you would like support in another language, we do offer support in other languages which you can find ... Read more
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hey HardcoreSMD!

Sorry to hear you have issues with playing Hyper Scape.

Can you please try empty the cache of Uplay PC? Please see our support article.

Thanks!
Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi TEYZE81!

Sorry to hear you have issues with Hyper Scape. Can you please tell us more about what is happening?

Thanks!

30 Aug

Comment
    Ubi-Houck on Support Forums - Thread - Direct
Sorry to hear you also experienced this. Did you also have someone join in later?

Please provide us with anything you can think of that might have caused this issue to help us reproduce it.

Thanks!

29 Aug

Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hello everyone!

I am sorry to hear you have been having issues with the Eliminate with Status weekly challenge.

I have passed along the information and this thread to our Division 2 team to investigate.

If you have any information that could help us find the root cause and reproduce the issue, please let us know. Videos are always helpful as it allows us to see exactly what happened.

Thanks!

28 Aug

Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi jctrent2!

Sorry to hear you having issues with your gun not firing.

Could you please try using a different controller and let us know the results?

Thanks!

27 Aug

Comment
    Ubi-Houck on Support Forums - Thread - Direct
Hi Skullstachio!

Thanks for reporting this issue with the Mantis Exotic.

We are aware of this and investigating.

I am afraid I do not have any update at the moment, but please do keep an eye on the official site for updates.

Thanks!



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