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I accedently deleted a character and have an open case [redacted] . I've reached out a couple times but don't know if the game team have been able to get to my case yet been couple days 
I accedently deleted a character and have an open case [redacted] . I've reached out a couple times but don't know if the game team have been able to get to my case yet been couple days
Hello @desamus5150 ,
I've removed the Case ID from your post.
For security reasons, could you please refrain from sharing Case IDs publicly. If you have a case open, we'll be able to find it!
It seems your case was escalated but knocked from it's queue.
I've re-raised it to the team.
When you check your case, it will show as 'Escalated'.
Please be patient while it's in this status.
We'll in be back in touch via your case with an update once the team have been able to review and hopefully restore your character.
Thank you for your understanding!