Hey @Mr-Bullet303, thank you for reaching out! I'm sorry to hear that your support case is still not resolved, and I would like to expedite this for you if I can.
Please take the time to complete these steps to cover all of our bases:
Once those are done if this still occurs, please attach a screenshot showing your forwarded ports to your support case. This will save us a lot of time by further narrowing the cause for us and ruling out as much as possible in advance.
Also, it is worth noting that updating your support case to request news will cause further delays in the support process. As such, we typically recommend that players avoid updating their cases and that way our support teams are able to work them in the order they are created.