Original Post — Direct link

I am having a heck of a time purchasing The Division 2 Ultimate for PC. I have tried browser troubleshooting, no avail. I have tried 4 different Valid payment methods. I have combed through my account info and payment info to make sure it is all valid and correct. I have even gone as far as turning off firewalls, and resetting my network. Everytime I place the order, I see the transaction in the pending bank statement, then it immediatly get refunded as if it was rejected by Ubisoft. I have even tried using the funds in my wallet. I have trie purchasing from the website and Ubisoft Connect app. any other ideas? I am currently in a waiting game with support.

about 1 year ago - Ubi-TheBerry - Direct link

Hey there @Warjack_Dan,

Thanks for reaching out, sorry to see you're having issues purchasing the game.

I'm afraid as this is a Store / Account matter, we're rather limited in the support we can offer via the public forums. And apologies for the delay to your case, we're busier than usual via our direct channels resulting in delays but please be patient and we'll be in touch there soon.

In the meantime, have you tried another device and network at all? Such as your mobile phone via mobile data rather than your home wi-fi?

Have you also allow 24hrs between purchases too? As multiple attempts in quick succession can run the risk of being auto-blocked while your bank / financial institution ensures no-one is trying to brute force a transaction through.