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This doesn't seem like an unreasonable request. It's already progressed far beyond reasonable for players to continue to play under these conditions. This is not an acceptable situation to continue with no real solution or response from Ubi/Massive. Apologies for inconvenience are not enough. It's time for compensation.
about 3 years ago - Ubi-Lucipus - Direct link
Rest assured that the team is looking at this on a daily basis to try and determine the cause and find a solution.

Please check in on our support thread for any updates and steps on how you can aid us in our investigation.

We acknowledged his issue in our messaging in mid February where we spoke about there being upcoming content to The Division 2; and we hoped to fix this issue with our March 9th maintenance but found that our players continued to experience crashing to desktop post maintenance.

We appreciate your patience in the meantime and please forward us any files, clips or steps that might prove useful to our investigation.