[2021] Freedom Cry DLC not showing in AC4 Black Flag on PC

Original Post — Direct link

I have the base game and bought the DLC on Ubisoft Store, but it's not showing in game. When I click the rectangle with Adewale picture at the top right, it just asks me if I want to open the web browser. When I click "additional content", it just opens the overlay. I bought the Illustrious Pirates Pack as well, and it's probably not available as well. For some reason, it says I own the DLCs without having the base game, which doesn't make sense. Is there a way to make the content available, or shall I just not waste my time with Ubisoft support and ask for a refund?

over 3 years ago - Ubi-Litten - Direct link

Thanks for getting in contact and sorry to hear you were unable to access this content. While I understand you are advising you got this issue "resolved" by requesting a refund for this product, if you have a similar issue in the future I would advise to contact our support teams directly. The fastest way to do this would be directly through our Live Chat service when this is available but you can also get in touch via our social media accounts on Twitter or Facebook if you have access to these services.

over 3 years ago - Ubi-Litten - Direct link

Thanks for getting in contact and sorry to hear you were unable to access this content. While I understand you are advising you got this issue "resolved" by requesting a refund for this product, if you have a similar issue in the future I would advise to contact our support teams directly. The fastest way to do this would be directly through our Live Chat service when this is available but you can also get in touch via our social media accounts on Twitter or Facebook if you have access to these services.

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