[2022] Bought one-time credit pack. It's been 48 hours. statement cleared my bank. I have recieved no credits

Hi there @Jebbadiah76! Sorry to hear that the credits you purchased haven't shown up yet. Since 48 hours have already passed, we can knock out the troubleshooting steps in this FAQ as well. After those are completed successfully, if your credits are still missing, let's go ahead and open a support ticket to look into this further. To save time, you should link to this thread in your case description so the agent can review everything.

@Jebbadiah76 Ah okay. To answer your question, I am unable to open the ticket for you but let's do some quick browser troubleshooting and see if that helps.

@Jebbadiah76 I am sorry to hear that this is still happening! Players should be able to log in with our support site and then open support tickets as they are needed. Just to confirm, were you able to complete the rest of the troubleshooting steps as well? If those haven't been done yet, please do them now, and be sure to try opening a case through incognito mode on Google Chrome.

@Jebbadiah76 Awesome, thank you for following up to let us know! They should be able to assist you further with this purchasing issue through Twitter DMs.