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Game been running O K till now having to do hard reset when it freezes pc
Game been running O K till now having to do hard reset when it freezes pc
Hey @TonyZoe27
I'm sorry to hear you are having an issue with this.
Please can you go through the steps in this article here first of all, to rule out any of the most common causes.
https://support.ubi.com/en-GB/faqs/000025947/Basic-PC-Troubleshooting
If you still have issues after this, we would need to look into your system files (DX Diag and MSINFO) to get a better look at what could be the cause.
To send us the files, please reach out via support ticket / live chat or social media private message on the links below:
Tickets & Live Chat:
https://support.ubi.com/en-gb/Cases/New/
Twitter:
https://twitter.com/UbisoftSupport
Facebook:
https://www.facebook.com/UbisoftSupportUK/?brand_redir=348896167463
You can also follow the suggestion from @Jimmy_DA to use task manager to close the game instead of hard resetting the PC.