Original Post — Direct link

2nd KEY:
On the 2nd Target when you turn in your Key for the mission in the basement...
nothing happened and my key vanished.. And she was still asking me for a key i didnt have...
(i thought oh well they are going to fix this)

3rd KEY:
On the 3rd Target... When you turn in your key for the mission in the basement..
Guess what...
She took the key.. And it didnt complete or continue the 2nd Key and for the 3rd key mission part.. its just gone..
nothing.

2nd key = bugged and uncomplete
3rd key = did... nothing
Giving her the key didnt even trigger something beside she is not asking for anything..

People are complaining about crashes and freezes and so on since TU15 and its scandalous blablabla... I have those crashes and hard freezes since the beginning..
Dont even tell me about my computer specs, drivers, AVX, or anything.. Everything is perfect. (uninstalled the game, even reformated my PC once...)
my 20+ other games installed never crashes or freezes..
In this game i probably have the world record.. I dont know why im stubborn and still like playing this game...

I crashed over a 1000 times since the release of the game.. maybe more thank 2000 times.. (at least 1-5 times a day)
And i kept sending crash reports like a fool. (when its lightly bugged and it allows you to send one...)

Played over 200hrs in AC Valhalla.. never crashed once.. and so on for mostly every other games..
I have even never crashed in Cyberpunk77 can you imagine that.. a few glitches yeah..
....

over 2 years ago - Ubi-Borealis - Direct link

Hello there @Imperius_LXXVII!

I'm sorry to hear that you've encountered some issues whilst playing The Division 2. Thanks for taking the time to share these with us.

Regarding the issues you've encountered with handing in decryption keys to Agent Kelso - the dedicated teams have been notified about this issue and they're looking into this further.

Regarding the third key, would you be able to provide us with some more information about this?

  • Have you encountered the same issue (or others) in the past while interacting with Agent Kelso?
  • Were you in someone else's game when the mission was completed?
  • Did you fast-travel before or after the manhunt completion pop-up?
  • Can you please provide us with a video that shows you're unable to progress (either by handing across the key, or nothing happening after doing so).


I'd recommend uploading any videos to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread we can take a closer look at. We can then forward your report about the third key to our dedicated teams for further investigation.

I'm sorry to hear that you've been experiencing an increase in crashes since the release of TU15. The dedicated teams have been notified about this, and are looking into this further. If you haven't already, we would recommend that you try all of the steps on this basic PC troubleshooting support article, as these steps help to tackle a number of common causes behind crashes in-game and may help to alleviate the issue.

Any future updates about either the decryption keys or the crashes experienced since TU15 will be posted in the News & Announcements forum as well, so please keep an eye out for these.

Thanks! 😊