Original Post — Direct link


Good day!
 
My hardcore agent reached 361 level and I was doing very simple and safe activities in the open world when game suddenly freezed. After re-lauching the game again I see that my agent is DEAD! I attach screenshots (and I am ready to share full video - cannot upload here due to size limitations) clearly showing that the agent wasnt even in any danger, having full health and armor. Enemies were very far away - at least one minute of running. And my actions on switching off the game via tray were very quick. But agent is dead! I cannot accept loosing hardcore agent this way. I invested lot of time for reaching 361 level safely. How can I revive this agent back, if you please?!


over 3 years ago - Ubi-Gizmo - Direct link

Hey @Faye_Lau_1Luv, I'm sorry to hear this has happened to you. I have gone ahead and created a support ticket on your behalf. This will allow our support team to look into this further with you.

Please check your email inbox for the ticket number and some steps to help us with our investigation. In the meantime, if you require any further help from us, you know where to find us.

over 3 years ago - Ubi-Borealis - Direct link

Hello there @Faye_Lau_1Luv!

For clarity's sake, I'd recommend that we continue any further support via your support ticket, as this will help to prevent any confusion or miscommunication between this thread and your support ticket.

If you have any further questions or concerns, please don't hesitate to reach out.

Thanks! 😊