[2021] Inaccessible account and game (assassins creed 2&3)

Original Post — Direct link

I bought a key through steam for assassins creed 2&3 a while ago and had it activated on an old Ubisoft connect account. I haven't accessed the account in a couple of years and I'm pretty sure the email linked to it doesn't exist anymore. I'm given an option to reset my password but nothing for the email. I'm wandering whether a key can be transferred from account to account using steam to verify that I'm the same person. Alternatively if anybody knows a way to access an account where the email doesn't exist anymore, that would be highly appreciated.

over 3 years ago - Ubi-Litten - Direct link

Hi there, thanks for getting in contact and sorry to hear you believe you have lost access to an older Ubisoft account. While we would not be able to assist directly on these open forums our support teams would certainly be able to assist you recovering this account.

To get this resolved could I ask you to contact us with the Ubisoft account username or email address you believe these games were linked to. The fastest way to do this would be directly through our Live Chat service when this is available but you can also get in touch via our social media accounts on Twitter or Facebook if you have access to these services.

I would also advise to have your Steam ID along with the proof of purchase for these products on hand as we may need this information to verify your account and help you regain access to these games.

over 3 years ago - Ubi-Litten - Direct link

Hi there, thanks for getting in contact and sorry to hear you believe you have lost access to an older Ubisoft account. While we would not be able to assist directly on these open forums our support teams would certainly be able to assist you recovering this account.

To get this resolved could I ask you to contact us with the Ubisoft account username or email address you believe these games were linked to. The fastest way to do this would be directly through our Live Chat service when this is available but you can also get in touch via our social media accounts on Twitter or Facebook if you have access to these services.

I would also advise to have your Steam ID along with the proof of purchase for these products on hand as we may need this information to verify your account and help you regain access to these games.

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