Original Post — Direct link

I didn't check that there any current problems before re-installing The Division 2 
on my XBOX One X last night and both my normal and hardcore character are showing 0 hours play time with no gear.

I cleared the local data then downloaded it again and have the same issue so have logged a support ticket. Posting here just to outline my experience. 

UBISOFT CONNECT does show my play time and stats correctly so maybe it's just related to the current season issue.

https://ubisoftconnect.com/en-GB/game/tom-clancy-the-division-2/XONE/stats/

491h 48m
Daily Total Playtime

over 1 year ago - Ubi-Galaxy - Direct link

Hey @kenjowen,

Thank you for the information. I'm sorry that you're experiencing some issues with your character's progression.
If you already created a support ticket, one of my colleagues will get back to you as soon as possible.

Should you need additional support, do not hesitate to get in touch with us again.