Ubi-Galaxy

Hey @amosd3

Could you please clarify the issue by providing more info/screenshots?

Thank you very much.

Hey @jw_jansen

Could you please try to verify the game files and start the game as administrator, to verify if the issue persists?

Thank you very much.

Hey @ineedtoplay

I'm sorry that you're having issues with Anno 1800.

Could you please provide a bit more details/screenshot of the page you're referring to in your message, so we can have a visual feedback?

Thank you very much.

Hey @BenDefo

Could you please create a support ticket, so we can investigate this further?

Also please make sure to provide the savegame where the issue with diplomacy is present, so we can send it to the devs for further investigation.

Thank you very much.

Hey @SirHarryPierce

I'm sorry about this issue with Anno 1800.

From the screenshots you have sent, it seems that you are missing 5 Jam out of 13950.

This might be caused by the position of some residences, that might be barely into the coverage area for the market, considering that you are missing 0.04% of the resource (Jam)

It could also have been a temporary delay in the resource delivery.

I'm glad you were able to fix it.

Please let us know if you need further support.

Thank you very much.

Hey @Baskittle

Just checking if the issue persists. Have you followed ...

Hey @SirHarryPierce

Thank you for providing the requested video.

Could you please let us know if the issue persists after the latest game patch?

Also, would you be able to verify if the Social Welfare Act works with Farmers residence?

Thank you very much.

Hey @dtdkJohnClark

As mentioned by @Mevelios, the issue for you might be caused by an outdated mod.

Please try to run a game without any mod installed to check if the issue persists...

Hey @Sonik015

Thank you for the screenshots and the information. I will add them to our report.

Could you also let us know if the issue persists, after installing the latest game update?

Thank you very much.

Hey @Nixer992

I'm glad that you were finally able to unlock this achievement!

Thank you for letting us know.

Please do not hesitate to get in touch with us again, if needed.

Hey @DennisBixler

I have moved your post and created a dedicated thread, so we can gather the info we need.

Could you please let me know if the issue persists? Also, if it does, would you be able to create a video, so we can send it to the game team for investigation?

Thank you very much.

Hey @mystcklmama

Thank you so much for your suggestion!

@endgame910 How is it going? Were you able to continue the quest?

Please let us know if you need further assistance.

Thank you very much.

Hey @Asterix201252

Thank you for your great suggestion! This could be useful for other players experiencing the same thing.

Much appreciated

Hey @Nicholas_Steel

Thank you for your report. Big thank you also to @Asterix201252 for providing the screenshot and video.

I will pass these info to our game team.

Thank you again for taking the time to report this issue.

Hey @FitzChilvalry

As previously mentioned by @Asterix201252, I believe your game is working as intended.

There are less decorations available in Enbesa, compared to the other regions in the game.

If you still believe you are missing some decorations, you can post a screenshot so we can have a look at it, to verify if all available content is there.

Should you have other questions, please do not h...

Hey @An0nymio

I understand that these issues are not providing the best gaming experience for you, however I can assure you that the dev team is working hard to fix these problems.

The time to fix a bug can also depend on the duration of the investigation, the issue type, and so on.

We apologise for any inconvenience these issues are causing and we will share any update as soon as we get it.

Thank you very much.

Hey @Hefeydd__

I'm sorry that you've had an issue with the specialization points on your main Agent.

Would you be able to send us a screenshot of the issue, please?

Could you also let us know which specialization was affected?

Thank you very much.

Hey @Kaps

Thank you for the update.

Please let us know if you need additional support.

Hey @PASHABASH17

I am sorry that the game is crashing for you.

The first step would be to verify the game files, to make sure the issue is not caused by a corrupted file.

Please let us know if the issue persists.

Thank you very much.