[2021] division 2 freeze and crash

Hello Agents,

Sorry to hear that your game keeps crashing

Can you please try the troubleshooting steps here?

If the issue persists, could you please submit a support ticket on our Support Site?
Please attach both of the following system files.

• DXDIAG
• MSINFO

Our Customer Support team will investigate this further for you.

@JapStorm, have you created a support case already by any chance?

Originally Posted by JapStorm
Hello @Ubi-Mark,

Yes, I did, and they gave me exactly the same message than you. So I already did try this, without any fix. (Support Ticket: 10661607)

Thanks for the update! I noticed that your OS is out of date (it's from March 2019) and that might be the case of crashes, as your drivers being up to date might conflict with the outdated OS. Can you please update your system and check if the issue persists? Many thanks!

Hello patje907! I'm sorry that you've encountered this crashing error within The Division 2. For updates on this issue, please check out this forum thread, since the team will continue to add new information here as it becomes available.