Original Post — Direct link

Division 2 keeps freezing from time to time. Ubisoft, please tell me how to stop the freezing!

over 1 year ago - Ubi-Milky - Direct link

Hello @Kaedenya thank you for getting in contact with us about this freezing issue.

We currently have an open investigation into crashes that occur during title update 16, please see our pinned thread for more information on this issue >
https://discussions.ubisoft.com/topic/170539/

Is there any particular game mode you have been playing when this crash occurs?

This guide contains the most common fixes for game crashes and it will help us rule out if your particular crashes are caused by hardware, software, corrupted game files, Windows settings and more, we recommend following each step to see if it can help rule out a cause of these crashes > 
https://www.ubisoft.com/help?article=000061047

Should none of the steps work for you, please let us know as we can open a private support case for you, for further help and advice.

over 1 year ago - Ubi-Milky - Direct link

Thank you for also providing these suggestions nongenuine, running the launcher as an admin, is something we would advise on top of running the game as an admin as suggested in our guide, and checking your Windows firewall or anti-virus settings, is a good step to check in case the game, launcher or supporting software is blocked as a threat, preventing it from launching.

This guide will explain how you can check for quarantined programs in Window's and add an exception allowing the software or game to launch unimpeded > https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26