[2021] Freezing and Crashing?

Hello Agents,

Sorry to hear that your game keeps crashing.

Can you please try the troubleshooting steps in this article? It will help to eliminate any potential software conflicts.

If the issue persists, could you please contact our team on our Support Site?
Please attach both of the following system files:

• DXDIAG
• MSINFO

It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know.

Hello Linus1894, welcome to the forums!

Sorry to hear about your experience.

We usually don't recommend this as an option unless it's absolutely necessary - can you please provide us with your case number, so we can have a look?

Hello fredspekvet,

Thank you for the update!

If the chat is unavailable, it means that you are trying to reach our team outside of our chat working hours.

Alternatively, you can also contact us via social media: Facebook or Twitter.

Originally Posted by fredspekvet
And what if I don't use either? You do not have a normal email adress? really?

Alternatively, you can reach out to us via a support ticket HERE