Original Post — Direct link

This goes way deeper than that. After installing this last update 1.34 i loading into the game. Just fine though I am currently on a PS5. I experienced very slow load times. I transferred to district union to match make do a legendary. Joined a team and in loading it got to 9% i sat for more than 15 minutes. It never moved so I closed app and restarted. Now when i get to the character selection menu my other 3 characters show up. But my primary I can load into and select it isnt showing up. If i try to load into it i get stuck at 9% it will not load further. Plz help i have almost 4k hours and all my optimized loot is on this character.


over 2 years ago - Ubi-Froggard - Direct link

Hey everyone,

I've merged all the threads into one to try and will be forwarding your account details on to the dev team in the report we have sent them. I apologise for any inconvenience caused and that I can't provide any further information at the moment. If they ask for any further information or when we have more information, we'll update this thread to request it.

Please mention which platform you are experiencing this one when posting to the thread and thank you for your patience whilst we are looking into this.

over 2 years ago - Ubi-Froggard - Direct link

Hey everyone,

A tweet has been put out also but just to update you here too, we want to confirm that your characters and progression are NOT affected by this situation and will be accessible as soon as fix is deployed.

The dev team believe they have found the cause of the issue and no longer require us to forward affected account details on. If this changes, we'll let you know to start posting here again, but for now you can just wait for the fix to be applied.

If you have deleted your character fully by mistake, please reach out to our support team through one of the methods below so that we can get your character recovered manually:

Tickets & Live Chat:
https://support.ubi.com/en-gb/Cases/New/

Twitter:
https://twitter.com/UbisoftSupport

Facebook:
https://www.facebook.com/UbisoftSupportUK/?brand_redir=348896167463

Thanks again for your reports and your patience whilst we work to get this resolved for you.