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Ubi-Lucipus
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Agents,
We are investigating blue screens happening to players on PS4.
So far we have had reports of it happening on Heroic Main Missions, and some have reported it happening frequently in The Tomb Main mission on Heroic. (As well as during the Operation Iron Horse Raid.)
We would like to ask your help to investigate and ask you to forward details of the following:
UPDATED July 24th:
I have opened the thread and merged a mega-thread into this so that you can report your instances in one place.
Thank you to everyone who has reported to us so far, we continue to investigate this and appreciate all the information you can provide.
UPDATED August 5th:
I have passed on details from the reports you have all made in this thread. A huge thank you to those who have given us information, we appreciate it and thank you for your patience
UPDATED August 21st:
I wanted to let you know that we are still investigating, but I think we might be close to a fix for this.
The specific cause has been hard to determine and we have been working hard to narrow down what the cause is.
We appreciate your patience and continued reports, your details helps our investigation.
Thank you!
UPDATED August 25th:
Today's maintenance should have addressed some issues that you have been experiencing with blue screens on PS4, please do continue to report in this thread if you continue to experience this.
UPDATED September 2nd:
We are still investigating these of course.
In order to aid in the investigation can you all also provide us with the following?
UPDATED September 23rd:
Latest reports have been passed on!
Thank you!
//The Division Team
We are investigating blue screens happening to players on PS4.
So far we have had reports of it happening on Heroic Main Missions, and some have reported it happening frequently in The Tomb Main mission on Heroic. (As well as during the Operation Iron Horse Raid.)
We would like to ask your help to investigate and ask you to forward details of the following:
- Are those crashes occurring in any other situations?
- What activity are you doing when it happens?
- Is it always at a specific time, specific mission, specific action?
- Your PlayStation model (older /newer /pro /slim etc).
- What resolution are you using when you were affected by the crash?
- Are you using the Playstation Boost mode?
UPDATED July 24th:
I have opened the thread and merged a mega-thread into this so that you can report your instances in one place.
Thank you to everyone who has reported to us so far, we continue to investigate this and appreciate all the information you can provide.
UPDATED August 5th:
I have passed on details from the reports you have all made in this thread. A huge thank you to those who have given us information, we appreciate it and thank you for your patience
UPDATED August 21st:
I wanted to let you know that we are still investigating, but I think we might be close to a fix for this.
The specific cause has been hard to determine and we have been working hard to narrow down what the cause is.
We appreciate your patience and continued reports, your details helps our investigation.
Thank you!
UPDATED August 25th:
Today's maintenance should have addressed some issues that you have been experiencing with blue screens on PS4, please do continue to report in this thread if you continue to experience this.
UPDATED September 2nd:
We are still investigating these of course.
In order to aid in the investigation can you all also provide us with the following?
- What resolution are you using when you were affected by the crash?
- Are you using the Playstation Boost mode?
UPDATED September 23rd:
Latest reports have been passed on!
Thank you!
//The Division Team