Original Post — Direct link

Cant play game longer than 20 min without it freezing in game and have to go task manager to end task.No matter wwhat im doing it just stops...yes i have lastest graphic updates im not dense..lol.ive done the DPI optimization tip that didnt work ive turned off V syn that didnt work...PLZ HELP....ill buy xpansion if u can help

about 1 year ago - Ubi-Froggard - Direct link

Hey @D-F-A-TheOther

I'm sorry to hear your game is crashing randomly. We can get a better look as to what could be causing it by having a look at your system files (DX Diag and MSInfo), but you would need to contact us directly via our support site or social media to receive those from you. 

Before you do, please just run through the steps in this article and see if there's anything else you haven't tried yet first of all, just to rule out any of the most common causes of issues on PC.

As mentioned, if you need us to look into this further, please reach out through one of the options below with your system files (mentioned above) attached and also mention what you have tried already, just so that it doesn't get suggested to you again:

Support Ticket or Live Chat (when available)

Twitter Direct Message

Facebook Private Message

If contacting on Twitter or Facebook messages, please provide your account username and email, so we can link the chat to a support case so you can attach the files.