Original Post — Direct link

Hello there,

So today I bought some premium credits and the warlords ultimate pack to get access to some of the stuff (that is still there).
I bought them directly within the Ubisoft Connect launcher.
After the purchase I noticed that I don't have access to the shop "Error: Shop is empty" and the Ubisoft Connect service from within the game.
Already used the repair function for Division 2, scanned for Windows system issues and had a look into the firewall settings.
I can see other players and everything else is working fine.
But I didn't receive the premium credits or stuff from the year one pass.
Had someone else a similar issue and found a fix?

over 2 years ago - Ubi-Milky - Direct link

Hello @RayVermilion thanks for getting in touch with us about your inability to acess the Ubisoft Connect overlay and Store.

Can you please check as you have the Ubisoft Connect overlay enabled in your Ubisoft Connect launcher settings, as SuspiciousPixel also advises?

Should you already have the overlay enabled in the settings, please follow the steps in our Overlay conflicts guide to try and resolve the issue >
https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/ubisoft-connect-overlay-not-responding/000062361