Original Post — Direct link

The in-game Ubisoft Connect interface does not appear to exist for me anymore. Trying to bring it up from the main menu or the game menu does nothing. Tasks required for the weekly challenges do not register on the Connect client game page challenges list.

Possibly related to this: I get two "The procedure entry point CreateDXGIFactory2 could not be located..." errors when starting the game. This problem was raised in the forums several weeks ago by another user who got no official answer or assistance. There was a suggestion to verify game files. This does nothing.

over 2 years ago - Ubi-Viral - Direct link

@landhammer Hey! Thank you for reaching out about this issue you are having with Ubisoft Connect.

Thank you for letting us know about the error you are getting. This is a known issue that is currently being investigated by the Ubisoft Connect team.

Do you have a link to the other forum post you mentioned?

Thank you.

over 2 years ago - Ubi-Viral - Direct link

@landhammer Thank you for the link. At the moment this is still being looked into.

over 2 years ago - Ubi-Viral - Direct link

@landhammer the error you are getting is the known issue I was referring too sorry.

In regards to the connect interface and challenges not registering you would indeed need to do the same steps I advised in that other thread please.

Can you try that and let us know how you get on?

Thank you.

over 2 years ago - Ubi-Viral - Direct link

@landhammer Thank you for your reply and the clarification on the issue.

So the issue with the Ubisoft Connect interface not opening is a known issue that is currently being looked into.

The issue with the challenges also not registering is also a known issue and our guidelines recommend that you do the connectivity troubleshooting, this is why these were linked.

I am afraid that as these issues are still being looked into there is nothing further that can be done at this time.

Apologies for the inconvenience caused.

over 2 years ago - Ubi-Viral - Direct link

@landhammer Thank you for your reply. Hopefully it will not take too long.

We are here if you need anything else.

Thank you.