Original Post — Direct link

This morning I logged in with my second character and I found myself in the NY map being constantly damaged by invisible enemies and ended up dying. The hive reviver didn't kick in so I had to go back to a spawn point after which the loading bar got stuck at 0%. I was forced to close the game in the task manager.

From that moment I cannot login in with either that character or the other one I have, and the loading bar constantly gets stuck at 9% usually (occasionally 10% or 27%). I can get into the screen where you can select the characters and change settings but that's about it.

Tried performing the usual troubleshooting steps, verifiying game files, reinstalling the game, etc. but with no success.

almost 3 years ago - Ubi-Perseids - Direct link

Hey everyone! Welcome to Discussions!

Very sorry to hear that you are both getting stuck at 9% and are unable to access your games.

@Uzzikied If you haven't yet, would you mind going through these troubleshooting steps and these as well to see if they help resolve this issue? Let me know how it goes.

@saram80 Could you confirm that you've completed all of the steps in this FAQ? If so, please go ahead and try these steps next.

After trying the troubleshooting, if you're still getting stuck on the loading screen, would either of you mind getting us a short video clip of the issue? We can then pass it along to the team so they can investigate this further. Thank you!