[2023] RE: PC - The Division 2 (Support) waiting on a reply for a ticket raised a week ago. 17937206

Hi there @nzgtx590, sorry for the late reply! It looks like this was posted in the wrong area of our discussion board so I went ahead and moved it over.

For security reasons, we're not able to assist with account related-issues through public channels and we'll need to proceed through the support case that you have open for this issue. I also redacted the case number that you included, to prevent additional risk.

It should also be noted that opening multiple support cases for the same issue and requesting updates on your support case will cause further delays. Since your case has been escalated and it is currently under review, it is best to wait for a response and let our teams do their work. Otherwise, bumping your case to request news will delay the support process further and we would prefer to work on support cases in the order that they are submitted.

Thank you for your patience so far!

Hey @nzgtx590,

If you've provided a response to your case, the case should not closed until a review has been conducted.

I would advise keeping track of the comments in your case, via the support website for any updates.