[2022] message: "You did not create a Ubisoft account The Division 2"

Hello @Menno_8 thanks for getting in touch and sorry to see you have been unable to get into the game after purchasing on Xbox.

I have gone ahead and created a private support case for you and you should receive an email from us shortly.
We will troubleshoot this for you further over a private support case with 1 to 1 support, instead of over our public forums, so we will lock this thread now. Please check your emails inbox for our message soon.
 
You can also view and add a comment or files, to your support case, anytime, by clicking on this link here > https://www.ubisoft.com/help/cases
 
Thank you for your patience whilst we look into this issue further for you.