Original Post — Direct link

I received the Care Less Chest piece yesterday, popped up in my list of Apparel items but I could not find it in my Apparel menu. The same item was given to me today and instead of just accepting it, I chose to immediately equip it. The item, a grey vest, clipped with some of things I was wearing, but looked ok.
I logged out, logged back in later and it wasn't on my character, instead, my previous chest visual, the Hunter's Fury jacket was there. I logged out and checked the character on the login screen: still wearing Care Less Chest piece. Login and it is not on my character and doesn't show up in my Apparel items.
On the left: Logged in, on the right at the Character selection screen.

about 1 year ago - Ubi-Chiral - Direct link

Hi @grym0ss!

I've reported an issue with appearance customization where it can show as the wrong customization, it sounds like this may be related! I've forwarded your report to the team so they can take a closer look into this.

Another player provided a workaround that I'd like you to check to see if this helps you to see the correct appearance items.
1) Choose the appearance you want
2) Set it as favorite
3) Then unmark it as favorite
This helped another player to resolve the appearance customization issues they were facing, so please let me know if it helps you as well!