Hi @chriss69g!
If you're missing operators that you've had in the past, this can generally be caused by not renewing an Xbox Game Pass or Ubisoft+ subscription! If you had either subscription at one point then you would have had access to the operators in the edition the subscription offers, once the subscription expires you would go back to only owning the operators you've purchased directly in packs, with credits or renown. I...
Hey @Dude-trust-me!
I'm very sorry to hear about this! To clarify, are you being placed into the SEA data center in lobby and in game? Or do you notice your data center changing at any point? And if you complete the following ...
Hi @DrMsOtter!
I'm sorry to hear you lost these skins! I know how disappointing that is. We'd need to get a closer look into this, so please make sure that you ...
Hey @jasondemuth!
I know this is frustrating. Please note, Support is not able to lift or shorten temporary bans. Anytime you receive a temporary ban, you will be able to resume playing as normal once the ban expires. If you encounter any further disconnects, we would advise the following ...
Hey @Baba5558
I understand your frustration. I have edited your post to remove the report information (as well as the offensive language) as we do not take player reports over the forums as this would be considered naming and shaming and is against the forum rules. In the future, be sure to report players in game when possible. If you're unable to report in game for some reason, you can report them by creating a case or using R6 Analyst.
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Hey there @SoggiGrundle!
I am very sorry about this experience, I understand this is incredibly frustrating. I wanted to give you a bit of clarification on what's happening. It looks like there may have been a few different cases at one point which could be why there was some confusion, these cases should be merged at this time and you'll just need to keep an eye on that remaining open case moving forward. I do see that your open case has been escalated for further review, it may have moved around a bit which is why it didn't appear escalated for a time but it's being looked into. When the team has an update for you on this issue, they will reach out with more information. I wish I could provide further details for you, but we'll need to wa...
Hi @ae_jimin2_!
I'm sorry you've been encountering issues launching the game with Vulkan! To clarify, are you able to launch with the standard API and not Vulkan? Or are you unable to launch the game at all? Or are you able to launch but get an error message or crash? Any further details you can provide can be helpful!
I know you mentioned a few steps already that we would advise, so thank you for trying those! I'd as...
@ae_jimin2_
That's great to hear! If you encounter any further issues, please let us know.
@Cavendar-ECO
Thank you for that update! Just out of curiosity, do you happen to have a clip of the clicking sound during gameplay as opposed to between rounds? If so, I would appreciate that clip as well but if not, no worries.
And you mentioned it's been happening on and off this season. Is this season the first time you've encountered this clicking issue specifically? Or has it occurred before this season?
Hiya @skullmaster682!
The team is aware of issues with equipped Elite Gadget skins not appearing in game. This seems to mostly impact Caveira but as you mentioned you've had this with other operators, could you specify which ones so I can make note of that for the team to look into?
Hiya @TheBoyMaverick!
I'm sorry to hear you're having trouble joining friends! To get a better idea of the issue, can you let me know if your friends are not showing up in the Ubisoft Connect overlay? Or do you receive an error or it times out when trying to send an invite?
As a reminder, crossplay works across console families, or across PC and streaming services. If you're playing on console you cannot play with others on PC or vice versa. If you're playing on platforms that are able to play together, then please be sure to try these ...
Hey @DeSkyno_18!
I'm sorry to hear you're missing operators!
If you had access to operators that you didn't directly purchase in the past, then they may have been unlocked from having access to Xbox Game Pass or Ubisoft+. If haivng an Xbox Game Pass or Ubisoft+ subscription is what gave you access to those operators then you'd have to make sure the subscription is renewed to regain access to those operators, or you will have to purchase them directly.
Hey @cloudyisvibin!
I'm sorry to hear you're not receiving rewards for the newcomer challenges! We are aware of and investigating issues with some challenges. We're going to forward your report to the team for further review. If you would be able to provide an image or list of the specific challenges you're unable to claim, that would be greatly appreciated!
@CheekyBogeye
I'm sorry you haven't received a response at this time. Unfortunately, this is something that we are not able to discuss further on the forums. You will have to keep an eye on your case for an update on this. It may take time as we're seeing a very high volume of contacts at this time but you will receive a response as soon as the team is able to review your case.
@Gekota
I understand you are looking for an update! This is something that needs to be handled exlclusively on your case. Due to high contact volumes there may be a delay in response times but I assure you that as soon as the team is able to provide you with an update, you will recieve one. Please just keep an eye on your email and your case for updates from the team regarding your appeal!
@Catalin_6
I'm very sorry to see you encountered this issue! To confirm, if you redo the manhunt on the character that is missing the recording, does this change anything?
@TK105
...
Hi everyone!
Believe me, I know this issue is frustrating and I understand that waiting for a resolution gets annoying. I assure you, the team is looking into this issue and we are hoping to have an update to share with you all. I'm keeping an eye out for updates on this so that I can share it with everyone here as soon as possible. I thank you all for your reports on this issue!
And @Weirdtual , this has been reported for the Darpa mission as well, the team is looking into both Pentagon and Darpa at this time.
@Demian0791 @gcentineo @dreamyladyx2
I'm sorry to hear you guys are encountering this issue wit...
Hi @Valavaern!
I understand this issue is frustrating, and I'm very sorry you're still encountering trouble with this issue. We don't have any further information from the team at this time but they are still looking into this issue. For good measure, I've made sure your report has been forwarded to the team.
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