BruceWilkie-1417

Hello Brex - thanks for sending in your crash report! I think we’ve got this fixed in the Battle.Net version, but I’m not certain when the Steam version will be updated. Hang tight for just a bit longer, or try the Battle.Net version.

Thanks!

Hello P7NX - thanks for sending in your crash reports, it really helps! Do you happen to have the Radeon Boost feature on? If so, could you try disabling that, and see if that solves your issue?

Thanks!

Hello SeaGoatGames! Thanks for sending in your crash reports, it’s very helpful! I took a look, and your latest crash report is showing an AMD driver date from last year. Could you try updating to the latest driver on AMD’s website please, and try running again?

Thanks!

Hello OpalOnix! Thanks for uploading your crash reports, and sorry you are having issues. I took a look at your latest crash reports, and your AMD driver is reporting a date from last year. Could you try updating to the latest drivers on the AMD website, and see if that resolves your issue?

Thanks!

Hello Existing! Thanks for uploading your crash reports, and sorry you are having issues. It looks like your AMD driver is dated from last year. Could you try updating to the latest drivers on the AMD website, and see if that helps?

Thanks!

Hello PeachBlossom! Thanks for sending in your crash reports! Would you be able to try updating your graphics drivers again? Your AMD driver is reporting as a version from last year.

Thanks!

Hello NevermoreXO! Thanks for sending in your crash report. I took a look, and your AMD driver is reporting as a version from 2022. Would it be possible for you to try and update again to the latest drivers?

Thanks!

Hello all - just a quick note to let you know we’re working with Intel on the Arc GPU crashes. I’ll post back here when we have more info.

Hello Ember - sorry you are getting so many crashes! Something to try - it looks like you might have a recorder app installed that is hooking into our process called “Medal”, via medal-hook64.dll. Could you try uninstalling that software and giving Overwatch another try?

Thanks!
Bruce

Hello Saber - sorry you are experiencing crashes. Thanks for posting your crash code - I took a quick look, and the game is crashing trying to run some injected code from RzChromaSDK64.dll, which unfortunately has been unloaded at the time of the crash.

There are some tech support posts on dealing with Razer programs and Overwatch - they might help you out.

Thanks!
Bruce

Hello AnticK00kie,
Sorry you’re having issues. I took a look at your crashes, and was wondering if you could try something for me. In the “Advanced Text to Speech” options, can you please turn off “Play Sound Between Messages Being Read” and see if that solves your issue?

Thanks so much for posting.
Bruce

Hello all!

This change isn’t intended - we are looking into it. Thanks for the report!

Thanks,
Bruce

Hello Sloth!

Thanks for providing your crash info. It looks like your GPU is trying to page memory when you crashed - are there other applications running while you are trying to play Overwatch that might be using GPU resources?

A couple ideas to try… if you are trying to run full screen, perhaps try a lower resolution (not render scale, actual resolution) to save on GPU memory. If your graphics settings didn’t choose low texture quality already, give that a try. Finally, I see you are running some overlays (Discord for example), you might try disabling those to give you back some GPU memory.

Hope that helps!
Thanks,
Bruce

Hello Somepony!

Are you using an AMD graphics card? If so, you might look into updating your video drivers.

Hope that helps!
Bruce

Hello there!

Are you using an AMD graphics card? If so, could you make sure your drivers are updated, or if that’s not possible, try setting “Refraction Quality” to “Low” in the graphics settings and see if that resolves the issue for you?

Thanks!
Bruce