CCP_Dopamine

CCP_Dopamine



12 Jul

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UPDATES:

11:36
The update is complete, and Tranquility is back online accepting connections. Have a good out there, pilots!

11:19
The updates to the backend service are still ongoing. There are no issues to report, so we are looking good so far.

11:01
The extended downtime has stared. I will keep you posted on the progress as updates become available.

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Hello,

The daily downtime will be extended on Monday, 13 July as we are performing routine updates to some of our backend services. This will take up to 35 minutes and we are expecting Tranquility to be back accepting connections by 11:35 UTC at the latest.

Updates will be posted in this thread and via EVE_Status Twitter.


08 Jul

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Great suggestion. There is an official covid.is page that has up-to-date information on this. I will add that to the article :slight_smile:

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Greetings,

We have just released Information about the cancellation of our San Diego 2020 event and our plans for 2021. Please use this thread for any discussion around physical events and player gatherings.


29 Jun

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Greetings,

We have just released a dev blog with information about the all-new Proving Grounds that will be arriving in New Eden with EVE’s third quadrant of this year!


24 Jun

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Everyone, following the successful DB tests today we won’t be needing the extra time tomorrow and are cancelling the extended downtime. Fly safe o7

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If you are having payment issues or did not receive PLEX you purchased, please contact customer support for assistance.

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Tests went well. Thank you everyone for your patience. Tranquility is now back online accepting connections!

Please remember that tomorrow we will have another extended downtime with estimated duration of 30 minutes.

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Good day, everyone! The extended downtime has started. We will keep you posted here and on EVE Status Twitter on the progress.

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If you have not already, could you be so kind as to submit a bug report about this?


23 Jun

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Hello, friends,

We will have a couple of extended downtimes this week to perform a range of database testing. The downtime will be extended on:

  • Wednesday, 24 June
  • Thursday, 25 June

Each downtime may take up to 30 minutes and we expect Tranquility to be back accepting connections by 11:30 UTC at the latest. However, we will let players in earlier if work is finished earlier. Updated will be posted in this thread and on EVE Status Twitter as they become available.

Thank you for your understanding and sorry for any inconvenience this may cause.


18 Jun

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Tranquility is back online accepting connections!

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Second start up went very well. Health checks are ongoing.

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We are seeing a few issues on the backend with our SSO at the moment. Our engineers are going to need a bit more time for an investigation.

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Glad to hear! That is now a part of our standard process when informing players about Extended Downtimes.

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Things are going well. We are starting up Tranquility in VIP mode to perform a few additional checks. Not long now :slight_smile:

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We will always continue making necessary improvements and updates to our infrastructure, so an extended downtime is not something that will go away. Some work also have different dependencies, which makes it impossible to bundle everything up and deploy in one go.

I hope this won’t cause too much inconvenience in the future.

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I am not aware of any global connection issues that have been going on for the past few days. Let me investigate that a bit internally and see if we are seeing an increased number of reports with similar problems.