Cactacea

Hello Placeholder123,

I really appreciate you’re communicating to us about this issue. I also want to thank Luxendra for all the help provided.

For this issue I want to confirm with you if you already applied the troubleshooting related with the AGS Files that are linked within New World:

1. Windows + R type in %APPDATA%
2. Go to Local and Roaming (Both files will include an AGS file) and open them.
3. Renam...

Hello dz.ernesto,

Due this issue still persist, I’d suggest you to please contact Amazon Games Customer Support using the link below and keep handy the following information:

• Character Name.
• Region.
• World/Server.
• Computer Specifications.
• The previous troubleshooting we’ve already made.

I’ve successfully restored gl0wing dz.ernesto,

Please let me know if the character still persists with the login issue.

I’m so sorry the problem still persists with your Character gl0wing dz.ernesto.

I just found it in the system with this information:
Character Name: gl0wing.
Server: APSU.
Level: 60.
Faction: Syndicate.

Can you please delete glowing from your Character’s list and as soon as you finish let me know so I can restore it.

I’ll be waiting for your reply.

Hello dz.ernesto,

I’m so sorry you’re having issues launching New World.

Thank you so much for sharing the troubleshooting you have done so far.

For this issue you can follow this troubleshooting related with the Internet Protocol Version 6 (tcp/ipv6):

1. Open Windows settings.
2. Go to your Network&Internet section.
3. Click Change Adapter Settings.
4. Right-click your connection (It can be either LAN or WIFI adapter) and go to Properties.
5. Scroll down in the menu until you found the option Internet Protocol Version 6 (TCP/IPv6)
6. Uncheck the box next to it and restart your computer.
7. Re-launch New World.

If this troubleshooting doesn’t work you can also verify the third party program EasyAntiCheat that is linked within ...