[2022] Can't connect Timed out while waiting for server to describe the world

Hello dz.ernesto,

I’m so sorry you’re having issues launching New World.

Thank you so much for sharing the troubleshooting you have done so far.

For this issue you can follow this troubleshooting related with the Internet Protocol Version 6 (tcp/ipv6):

1. Open Windows settings.
2. Go to your Network&Internet section.
3. Click Change Adapter Settings.
4. Right-click your connection (It can be either LAN or WIFI adapter) and go to Properties.
5. Scroll down in the menu until you found the option Internet Protocol Version 6 (TCP/IPv6)
6. Uncheck the box next to it and restart your computer.
7. Re-launch New World.

If this troubleshooting doesn’t work you can also verify the third party program EasyAntiCheat that is linked within New World:

1. Open New World in your Steam Library.
2. Right click on New World’s list title and then Go to Settings < Manage < Browse Local Files.
3. Open the EasyAntiCheat folder.
4. Run as administrator EasyAntiCheat_Setup executable file.
5. Make sure in the drop-down within EasyAntiCheat Service Setup New World is the selected game.
6. Press Repair Service.
7. After this process verify Steam Integrity Check files:

8. Re-launch New World.

The next troubleshooting we need to verify is the AGS Files that are linked within New World:

1. Windows + R type in %APPDATA%
2. Go to Local and Roaming (Both files will include an AGS file) and open them.
3. Rename the AGS sub-folder ‘‘New World’’ to something different like ‘’_New World"
4. This will refresh the cache files within New World and remove the error launching the game.

A previous Forum I was working with a another player, we found the solution for this launching error was this troubleshooting, you can check this Forum with this link: Main Menu buttons don’t work + character/Worlds wont load .

Please let us know as soon as possible if after these troubleshooting the problem persist.

Thanks for all your feedback and specially your patience.

I’m so sorry the problem still persists with your Character gl0wing dz.ernesto.

I just found it in the system with this information:
Character Name: gl0wing.
Server: APSU.
Level: 60.
Faction: Syndicate.

Can you please delete glowing from your Character’s list and as soon as you finish let me know so I can restore it.

I’ll be waiting for your reply.

I’ve successfully restored gl0wing dz.ernesto,

Please let me know if the character still persists with the login issue.

Hello dz.ernesto,

Due this issue still persist, I’d suggest you to please contact Amazon Games Customer Support using the link below and keep handy the following information:

• Character Name.
• Region.
• World/Server.
• Computer Specifications.
• The previous troubleshooting we’ve already made.

Once more I’m sorry for the inconveniences this may cause.

Can you provide a game log for when this happens?