GM_Aisling

Great, thanks! I forwarded it to the Community, since Twitch things are generally their thing.
I can’t really tell a lot about the action, since it’s usually case by case, and also Privacy Policy definitely prevents me from going into details of particular cases.
I am also not the best person to ask about Twitch as I have zero idea how it works with followers and Twitch banning per se, so that would be a question for the Community

That’s very nice of you, thank you! I’ve been with GMs for quite a while though, haha
Happy to hear it, hopefully we’ll be able to keep on this trend.

In my personal experience there have not been that many cases. I definitely made mistakes myself, my colleagues usually pick those cases up when I ask them for a review. But I don’t remember that much of them, to be honest.

False positives will always happen, this is just how it is when both machine check and human check are included. We decreased the amounts of false positive drastically from previous years, this is something that I see for sure.

Good thing about false positives - they happen only once per player. Simply put, if someone was falsely banned and then unbanned, if the same case is ever picked up again, we’d be extra careful in investigating it.

And yes, we are only humans, but we genuinely try to reduce the amount of those false positives and are ready for the dialogue when the case landed on a sort of grey area. Luckily, there has not been many of those.

Yep, exactly this. Mistakes happen, I can understand it to a certain degree. Banning rampage never did anything good.

People make mistakes, it’s natural. We don’t want to punish bad decisions so severely with a permanent ban. Some were tempted to try it and stopped after the short ban. Consider it as a warning - “we see it, we know what you are doing, please stop”. If the warning is not heard - then we take a more… permanent action. I think that’s fair.

Regarding the obvious bots. I understand that many in-game moments and encounters might seem like someone using a tool. We had hundreds of reports for some players throughout the years. All of those instances have been investigated thoroughly. If there is nothing, then there is nothing and we will not ban people just because they came up with some strategy and managing to do it good.

But once again, if you’d like to report someone specific, send us a ticket with chararcter names and we’ll have a look.

No email for now, unfortunately, but just attach video to the ticket, if possible.

Thanks for asking them! I’d be happy to see the rewards too, I always wanted to see some incentive for something good.

1. It’s definitely been discussed, but so far no permanent solution yet
2. Not now, but you can always apply for CCP, if you’d like!

Good question! I double-checked with our community folks just in case. Yes, this is against the rules for EVE and Twitch as well. Community also mandate that every giveaway is done in such a way that everyone has equal chance to win.

Absolutely!
All right, lots of valid questions, let’s try to unwrap it.

1. No, I wouldn’t say so, for TS it’s just business as usual. But I joined it later on, after the injectors were introduced so I can’t really feel the difference, I suppose. Hacked accounts are persistent, and it usually goes in waves, mostly the spikes are on holidays for obvious reasons and in summers, when people are on vacations. Other than that… I think it’s just as always.
2. I don’t think any changes were ever discussed within TS. But honestly, it does not really matter for us if it’s PLEX or injectors. As long as there is any in-game currency, baddies will find to exploit that, and as long as players have it in their possessions - there is always a certain risk associated with it. Other departments can have other opinions, personally I am not aware of that.
3. Ah, I think I touched this subject in the first answer ...

Hi!

That’s very nice of you, thank you! I’ll try to answer as detailed as I can.

1. Extraction was introduced in 2016 and yes, it definitely was a major pain at some point, when Team Sec did not have tools to deal with it. I wouldn’t say that it’s worse now, accounts do get hacked/shared/sold, you name it, but in the past year I personally don’t see a huge spike or something like that. Just business as usual. Use the two-factor to avoid that, pretty please!

2. I think it usually comes to case-by-case scenarios. There is alpha exploiting and botting, those are a bit different in our books. Usually exploiting multiple alphas results in a permaban, no exceptions. If t...

Thank you for your engagement! Always feels nice to talk to you guys

It is not something that Team Security planned, but other teams might have discussed it, I am not sure about that.

Those are extremely specific scenarios. To be honest, I have not seen any of those while being in Team Sec, but it also does not mean that it has never happened. It’s just wasn’t part of my experience and part of what I do, that’s all.
We try to look at problems en messe, simply because it’s more efficient. It does not mean that we don’t discuss edge cases, but they are edge cases for a reason.

You’d be surprised, but it’s not always a bot posting those links. Some have very much human input. I think it might seem for many people that there is a lot of bots in chats, since Jita is being Jita.
Of course, some edge cases are investigated, our brave ISDs are actually reporting lots of them and pick them up on their watchful radar.

Absolutely! We welcome questions. Well, most of them
Using alpha accounts at once is a no no and is bannable indeed. We also can see it very clearly and those cases are never a grey area, since it’s just… well, very obvious in most cases.

Hard to say, to be honest… I think it’s kind of one of those very specific questions regarding a very specific matter, that takes some time to answer.
I can tell you that much - we never really talked about those kind of setups, I am pretty sure it falls to the “modification” side, but not botting per se. Unless he is using hundreds of accounts to mine all belts clean
But yeah, I am afraid that I just can’t give the definitive answer to that. Not because I want to hide something from you or your friend, but mostly because it just seems like a very specific case.

Exactly, we are sort of uninterested party. We gain nothing from this game-wise, we have zero interference with in-game politics or something. And yep, sometimes we don’t even see alliances of players.

No, I don’t think so, to be honest. This is way too internal stuff even for NDA. Our tools are pretty specific, it takes a while to learn them, and the results are barely the same whenever we do our checks. It took me half a year at least to sort of distinguish those cases, learn to see grey areas and clear cases of botting. And mind you, I still have doubts even now.
So yeah, as much as exciting it sounds, I don’t think it’s possible, sorry!

Thank you for these words!
We do care, our devs care as well, I know it for a fact.

Thank you! We try our best.

This question sort falls into the “personal” category, even if it’s not about the player, but about the alliance. I’ll try to explain though. From my experience and point of view I can tell you that neither alliances, nor the origin of its members matter to us. In fact, for the most part we don’t always know and we don’t always see these details until we pull up statistics and everything.
Lots of players (or rather botters) are a series of numbers for team Sec. I mean it in a literal, not figurative sense Not in a… “nothing but a number” meaning, but as an actual part of bot hunting. We learn names, corps and alliances later on, if the case requires us to dig deeper. But I promise you that it has never ever ever been like “oh, this guy is from THAT corp/alliance, must be botting”. It’s just...