GM_Mechanic

Yes we are aware of this, this is because of how Apple quick fix choose to handles this issue. We are currently looking into this.

Hi there!

Please file a bug report.

In order to start each account with a different setting, each account has to have it’s own profile. You can use the profile management tool to create different profiles.

Try this:

Start the launcher.
Click EVE launcher in the apple menu at the top of your screen.
Click Preferences
Select Tools / Caches
Version > Release
Select Wine Options
Wine version > Latest
Vide Memory > Auto Detect
Use dev versions > not ticked.

If this is how your setting are set up then try deleting wine.

• Close the launcher and the client if either is running.
• In finder, click Go to Folder and copy paste the following

~/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/SharedCache

• You should see a folder named Wine – move that folder to trash

Restart launcher and try running the client again.

How is the memory usage while this is occurring?
Is anything else lagging when this occurs?
Have you tried closing any third party application you may have running in the background to see if that affects this?

I would make sure:
You are not running out of memory.
The computer is not running hot.
You have the latest graphic driver installed for your graphic card.

If none of the above is a causing the issue for you I would create a loglite file and then a support ticket and attach the loglite to the ticket.

Unfortunately M1 is not supported at the movement. We are trying to fix not supporting M1 by developing the Native Mac client which is on the way though I do not have a date yet.

While we wait you can try changing from full screen to windowed mode or vice versa. Try another mouse. Turn of any third party program that might be running in the background.

It’s possible the router is closing half open connection or not allowing half open connections. I would recommend you try updating the routers firmware and see if that resolves the issue.

I found some guides here on this page. Please note this is a third party website that is not associated with CCP. You use the information pertained there at your own risk.

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Hi, you filed a bug report which was closed as they could not reproduce the issue, if you need an action to be taken on your behalf then you need to file a support ticket with customer support.

https://support.eveonline.com/hc/en-us/requests/new

Once you file a support ticket we’ll be happy to take a look and see if we can’t fix the issue you are encountering.

Thank you for the report. This is being addressed and will hopefully be fixed soon.

If you are using an external monitor you could try the solution presented in the linked forum post.

This usually occurs when you start a client with an account that is already running.

Your launcher log file for the session in question might have provide more details on why this occurred for you. But since the launcher only keeps the last five logs it’s unlikely you still have the log for that session.

If this happens a...

Please file a ticket with support and attach your launcher logs to the ticket, The Player Experience team will be happy to assist you with this issue.

Thank you for updating your thread and I appreciate you providing the steps you used to resolve the issue.

Every time you add an account the string in the cookie gets longer. At some point the string will be to long to add more. The workaround is to delete the cookie and then continue to add more accounts.

• Press and hold the Windows key on your keyboard while pressing R (this will open a run window).
• Copy and paste the following line into the run window: %LOCALAPPDATA%\CCP\EVE\
• You should see a few folders there. One should be named QtWebEngine
• Open that folder. Then open Default.
• Delete the two of the files in there. Cookies and Cookies-journal.

After that you should be able to add more accounts.

If your screens are going black it’s most likely a driver issue that is being triggered by EVE and or other applications running on your computer. Windows Event Viewer might provide more details on what could be causing the issue.

Updating or reinstalling your graphic driver might help.

This

Hi.

Try this:

• Please press the windows key + R to open a run window.
• Copy and paste the following into the run window and press enter.

%LOCALAPPDATA%\CCP\EVE\cache\QtWebEngine

• Right click on the folder named ‘default’ and delete it.
• Start the launcher and see if the issue persists.

You file a support ticket, then we fix it for you. You can file a support ticket by sending an email to [email protected].

Just tested all links on the launcher on my iMac. Unable to reproduce your issue. Everything works. I would try resetting the launcher.

• Please open the Finder and press the Cmd key and , key to open Go To Folder.
• Copy and paste the following into the Go To Folder text box and press enter.

~/Library/Application Support/CCP/EVE/Qt/WebEngine

• Right click on the folder named ‘default’ and select move to trash.
• Start the launcher and see if the issue persists.

Yes there are a lot of people away during the holiday season. I apologies for the delays, we are working as fast as we can to respond as quickly as we can. Apologies again for the delays.