Hime

Can you please report these Private Messages so we can see the offender and look into blocking them further? Thank you!

Hello all,

There will be an unscheduled maintenance today, Thursday, May 20. All game servers will be unavailable at 1:00 p.m. PDT (10:00 p.m GMT+2). Game servers will be unavailable for 1 hour and 15 minutes.

With this maintenance:

• Fixed an issue where the penalty was not removed for clan leave and clan kick for the Call of Clans event.
• Fixed an issue where the new raid missions for the Call of Clans event had the wrong progression bars.
• Fixed text localization issues with the Mythical Dragon Chest, Mysterious Weapon Enchant Scroll, and Mysterious Dragon Slayer items.

Thank you!

Hello all,

There will be an unscheduled maintenance today, Thursday, May 20. All game servers will be unavailable at 1:00 p.m. PDT (10:00 p.m GMT+2). Game servers will be unavailable for 1 hour and 15 minutes.

With this maintenance:

• Fixed an issue where the penalty was not removed for clan leave and clan kick for the Call of Clans event.
• Fixed an issue where the "Defeat 3 Raid Bosses" clan mission had the wrong progression bar.

Thank you!

Hello All,

We had previously stated the accounts banned were a result of violating our EULA and we will be completing a re-review of the enforcement. You will receive a message from CS upon a new decision.

Hello All,

We had previously stated the accounts banned were a result of violating our EULA and we will be completing a re-review of the enforcement. You will receive a message from CS upon a new decision.

I understand it can feel frustrating to reach out to Customer Support, but allow me to address 2 points you made:

5 hours ago, FennecVulpes said:

One example is the recent illegitimate bans on accounts that have had no illegal activity, and NCWest prohibiting those individuals from communicating with GMs.

Players are not prohibited from appealing their bans. To appeal, one needs to submit a ticket and the account in questions will be reviewed. But as stated with the recent inquiry to account bans, they were closed for violating our EULA.

5 hours ago, FennecVulpes said:

Another example is simple restoration requests that are legitimate, but GMs maybe do not know how to perform on certain items, and are denied and closed without and effort from the NCWest staff.

If there is a miscommunication, please...

Hello,

We recently took action against accounts that were found to be violating the EULA. The investigation was thorough and justified based on our findings. Please remember that illegal third party usage is prohibited and we will continue to take action on any account found to be violating our EULA.

Game servers will be down for maintenance beginning Wednesday, May 19, 2021 at 4 a.m. PDT /  6 a.m. CDT / 7 a.m. EDT / 1 p.m. GMT+2 and will be unavailable for approximately 3 hours and 45 minutes.

With this maintenance:

• The Call of Clans event will start for 3 weeks! Details are available here.
• The Mythical Dragon Chest will be available on the L2 Store for 3 weeks! Details are available ...

Game servers will be down for maintenance beginning Wednesday, May 19, 2021 at 4 a.m. PDT /  6 a.m. CDT / 7 a.m. EDT / 1 p.m. GMT+2 and will be unavailable for approximately 3 hours and 45 minutes.

With this maintenance:

• The Call of Clans event will start for 3 weeks! Details are available here.
• The Mythical Dragon Chest will be available on the L2 Store for 3 weeks! Details are available ...

32 minutes ago, joyswings said:

Welcome day today! Welcome new GM kan @LIME . A gamer recommendation from me: Add a profile picture  Also @Hime 's old profile picture was better. 

I acc...

Hello all,

Today, we’d like to welcome the latest member of the Lineage II team, LIME! Some of you may have already seen him during our 17th Anniversay GM Buff event last week.

LIME joins the Lineage II team as one of the game Producers and will be working closely with Juji. Please give LIME a warm welcome to the community!

It’s finally back—register for your server transfer on our website. The normal registration period starts at 7 a.m. PDT on Wednesday and ends at 3 a.m. PDT on the following Wednesday before the start of the maintenance where all registered transfers purchased will be processed.

For the time being, server transfers are only available from Chronos to Naia. Transfers from Naia to Chronos will be available after May 19.

Before you register for a Server Transfer, please consider these details and restrictions.

• Characters transferring must be at least level 100 to be eligible...

Game servers will be down for maintenance beginning Wednesday, May 5, 2021 at 4 a.m. PDT /  6 a.m. CDT / 7 a.m. EDT / 1 p.m. GMT+2 and will be unavailable for approximately 3 hours.

With this maintenance:

• The 17th Anniversary Night Market promotion will continue for 2  weeks.
• The 17th Anniversary event will continue for 2 weeks! 
• The User Agreement has been updated in-game.
• Eva’s Hair Accessory Ticket x50 bundle on the L2 Store will no longer be available! 

If you have any questions about the changes taking place during this maintenance, please feel free to post them on the forums. We also encourage you to follow @LineageIIOps for maintenance and server status updates.

Game servers will be down for maintenance beginning Wednesday, May 5, 2021 at 4 a.m. PDT /  6 a.m. CDT / 7 a.m. EDT / 1 p.m. GMT+2 and will be unavailable for approximately 3 hours.

With this maintenance:

• Routine server updates and modifications.
• The User Agreement has been updated in-game.
• The 17th Anniversary Night Market promotion will continue  for 2 weeks!
• The 17th Anniversary event will continue for 2 weeks. 
• Fixed an issue where Sayune jumping was causing Ertheia characters to get stuck in the terrain and environment.
• Fixed an issue with the terrain in the Sea of Spores hunting zone.

Happy Anniversary!

Meet the visiting GMs in Fantasy Isle based on the schedule below for GM Buffs!

• Naia - 12 p.m.~ 1 p.m. PDT (8 p.m.~9 p.m. GMT+1)
• Chronos - 3 p.m.~4 p.m. PDT (11 p.m. - 12 a.m. GMT+1)

Happy Anniversary!

Meet the visiting GMs in Monster Race Track based on the schedule below for GM Buffs!

• Giran - 1 p.m. ~ 2 p.m. PDT (9 p.m.~ 10 p.m. GMT+1)

• Talking Island - 6 p.m.~7 p.m. PDT (a a.m. - 4 a.m. GMT+1)

Game servers will be down for maintenance beginning Wednesday, April 28, 2021 at 4 a.m. PDT /  6 a.m. CDT / 7 a.m. EDT / 1 p.m. GMT+1 and will be unavailable for approximately 3 hours and 15 minutes.

With this maintenance:

• Our 17th Anniversary GM Buff Event will start in Monster Race Track on 4/28 at the following times below:
  • Giran - 1 p.m. ~ 2 p.m. PDT (9 p.m.~ 10 p.m. GMT+1)
  • Talking Island - 6 p.m. ~ 7 p.m. PDT (3 a.m. - 4 a.m. GMT+1)
• The 17th Anniversary Night Market promotion will start for three weeks! Details are available ...

Game servers will be down for maintenance beginning Wednesday, April 28, 2021 at 4 a.m. PDT /  6 a.m. CDT / 7 a.m. EDT / 1 p.m. GMT+2 and will be unavailable for approximately 3 hours and 15 minutes.

With this maintenance:

• Our 17th Anniversary GM Buff Event will start in Fantasy Isle on 4/28 at the following times below:
  • Naia - 12 p.m. ~ 1 p.m. PDT (8 p.m.~9 p.m. GMT+1)
  • Chronos - 3 p.m. ~ 4 p.m. PDT (11 p.m. - 12 a.m. GMT+1)
• The 17th Anniversary Night Market promotion will start for three weeks! Details are available ...

Hello all,

With Chronos at max server capacity and high queues, new character creation on Chronos will be unavailable starting at 3:30 p.m. PDT Friday, April 23 (12:30 a.m. GMT+2) until 10 a.m. PDT (7 p.m. GMT+2) Monday, April 26  Wednesday, April 28 after Maintenance.

Thank you!

With the 17th Anniversary events going on, Naia is experiencing higher than normal traffic. Players on Naia may experience higher server latency, game disconnects, and queues to enter the server. 

Please bear with us as the server experiencing high traffic and if you're having trouble connecting to the server, please try again in a few moments.

Thank you!