Juji

Maintenance will be delayed by one more hour. We will let you know once the servers are up!

22 hours ago, SIHESTCZECH said:

Sorry to bother you, 

but my server transfer at 16. march was not succesful - i was stucked on Chronos. 

Now im trying to pay for server transfer and - suprise - system count it as successful.

So ill be stucked on Chronos for another 2-3 weeks? This is really enoying. Just because of FAIL from NCSOFT.

COULD you do something with it?

Thanks

12 hours ago, Dmitriy said:

@Juji Re...

18 hours ago, socketka said:

Great!

Will it be fixed till end of red libra?

If not, is there any solution for me to change BP with augment somehow with support of our great game support?

If none of above, i will angrily remove /not as good/ augment and change it myself.

It will not be fixed before the event ends next week. If you are attached to the current augment, then you can remove it and ask to restore it with a token through support.

11 minutes ago, socketka said:

If I need to remove augment, why opposite change works (works? I won't click it) even when augmented?

https://imgur.com/a/QanZMyD

Looks like you indeed found a bug with the Dark Leviathan Armor not working with augments for the exchange. I verified and was able to exchange the Augmented Bloody Leviathan Armor without issue. 

24 minutes ago, socketka said:

I did unequip my Breastplate, and chose proper chat (Dark>Bloody), also to be sure even moved my other breastplate (Bloody one) to WH as I was thinking it was possible cause of bug.

I don't even see enchantment when exchange is offered.

https://imgur.com/a/e6um96Z

Come on, I don't feel like newbie much..

You need to remove the augment from the breastplate, then the enchant level will also show.

The CHA stat issue will be fixed in the maintenance tomorrow.

6 minutes ago, socketka said:

also cant create new ticket

also our amazing jason removed possibility of contacting him via discord

truly amazing, someone really pay for this?

 

fix it, contact me and i will explain to you and show you.

Did you unequip your breastplate and use the correct option on Black?

3 hours ago, OutrangeouS said:

Why should you be able to change to DK? Want DK start one from scratch like everyone else did.

Regarding dualclass I also agree it should be able to be lernt on dualclass, because if you are short minded, we didnt have main class change service for long long time and people start exping dualclass, it's only fair to be able to learn the book on dual class, people are already missing important things (like Ranking buffs) for having low lvl main, lets not make another must have.

@Jujican you please clarify what you proposed to DEV team? To be able to LEARN the spellbook on dualclass, or to fix the bug that on dualclass skills are not showing up?

 

Thanks.

We are still discussing with the Dev team on the conditions for using the spellboo...

On 3/27/2022 at 6:22 AM, XecKs said:

Can we get a solution for it? @Juji

The weapon/armor filler items you use will be deleted at the end of the event, but not the item collections they were used in. Hopefully that clarifies the issue and the customer support ...

The Dev team is now investigating the item properties of the Dignity of the Exalted spellbook for use with both Main Class and Dual Class. 

7 hours ago, iHyperlite said:

when i go to buy a server trasnfer, it says the date it will be processed is today. this is not possible, it should process next maint.  is this an error that will mess the transfer up next week?

It is a cosmetic issue (front-end) with the transfer date pulling the request date and should not affect your transfer for next week. It has been escalated to the web team to quickly address.

The server crashed and will be restarted shortly. We have a potential fix for the crash and Angel Cat will be spawned for 24 hours.

1 hour ago, CataPvE said:

I see success too .. but wasnt any success on any since all people i know have same problem. Let's wait @Juji answer , maybe they'll do something

1 hour ago, SIHESTCZECH said:

No server transfer? OMG NCSOFT. 

We are looking into the server transfer issue now.

On 3/10/2022 at 7:47 PM, LaSantera said:

I want realy now  the reason that the transformation sealbooks are now imprint ! 

 

The Dev team responded to our bug report today that it was always intended for these items to non-tradable from the introduction of the Transformation System. They plan to keep the current non-tradable item properties for the Transformation Sealbook Fragments (Missions) and Transformation Sealbooks obtainable from Pona. 

1 minute ago, SheOrc said:

@Juji

So you brought the servers down to fix something NONE of us really complained? And ignored the rest?

What the actual... Are you guys joking?

 

The issue with hunting zones is still being investigated by the Dev team. The emergency maintenance today was carried out immediately to address a bug that was being abused.

11 minutes ago, Mete said:

What hell is wrong with you? People exploit a bug AND YOU LET THEM KEEP THE FRUITS OF THE EXPLOIT???

 

 

We are reverting back all the cloaks, so all the progress will be reset.

The issue is still under investigation, but the number of enchanted cloaks made after the update was less than 40 people across both servers. We are in the process now of reverting back all the cloaks that were enchanted from 3/9 until the hotfix today.

Hello All,

Game login server will be unavailable for 1 hour and 15 minutes starting around at 8:45 a.m. PT to address an issue with the Live and Classic servers. If you're in game, you should not be affected but if you disconnect, you will not be able to login until the Live and Classic Emergency Maintenance is complete.

Thank You!

Classic servers will be down for emergency maintenance beginning Friday, June 11, 2022 at 8:45 a.m. The servers will be unavailable for approximately 1 hour and 15 minutes.

With this maintenance:

• An urgent fix to an issue with enchanting will be deployed.
• World chat will be re-enabled.
  • Level 60 and higher can use World Chat up to 10 times per day.

Live servers will be down for emergency maintenance beginning Friday, June 11, 2022 at 8:45 a.m. The servers will be unavailable for approximately 1 hour and 15 minutes.

With this maintenance:

• An urgent fix to an issue with enchanting will be deployed.