Ubi-Alien

Ubi-Alien



03 Sep

Comment

Originally posted by pottymouthedmom

Not right now I’m not. It all cleared up for me shortly after my last post! Thank you!

Sweet, thanks for your confirmation :)

Comment

Originally posted by pottymouthedmom

I can connect/stay connected just fine. But I can’t shoot anything, can’t pick up anything my seekers kill, loot boxes are a no go, and I keep dying to imaginary enemies!

The situation should be good now. But please, let us know if you're still experiencing any issues with the connectivity.

Thanks.

Comment

We've deployed a fix for the sound issue that improved the situation.
However, if you're still experiencing sound issues, could you please let us know:
- When does it happen (what were you doing before the audio issue occurred, what specific activity)
- How often it happens
- If restarting the client fixes the issues

Thank you.

Comment

Hey everyone,

Yes, we're actually aware of the issue and we are investigating.


02 Sep

Comment

That's actually amazing.

Both the idea and the art, of course :P


30 Aug

Comment
Servers are coming back online, Agents. See you in D.C.
Post
Greetings Agents,

The servers will shut down for maintenance on Thursday, August 29th at 10:45 AM CEST / 04:45 AM EDT / 1:45 AM PDT.
Estimated downtime is approximately 1 hour and 45 minutes.

No player facing changes are expected.

Please follow this thread for any updates as the maintenance progresses.

Thank you,
The Division 2 Team

28 Aug

Comment
Servers are coming back online, Agents. See you in D.C.
Post
Greetings Agents,

The servers will shut down for maintenance on Friday, August 23rd at 09:30 AM CEST / 03:30 AM EDT / 12:30 AM PDT.
Estimated downtime is approximately 3 hours.

Maintenance notes:

  • Added a fix that should improve issues with audio degradation, audio cutting out and audio distortion.
  • Fixed an issue where Razorback would not count as destroyed when defeated in Operation Dark Hours.
  • Fixed an issue that could reset raid progression when the raid leader left the group.
  • Fixed several Collectibles showing on the map even if players had already collected them.
  • Fixed an issue which prevented Year 1 pass owners from accessing further Classified Assignments when completing Nelson Theatre Hostages while in a group.


Please follow this thread for any updates as the maintenance progresses.

Thank you,
The Division 2 Team ... Read more

27 Aug

Comment

Hey hey,
Would it be possible for you to record a video and send it to me via private message?
Thank you!

Post
    Ubi-Alien on Support Forums - Thread - Direct
Agents,

We are receiving reports from players regarding client crashes and blue screens.

In order for us to speed up the investigation process, please make sure to share what error code you're receiving after a crash.

Thank you for your patience and understanding.

The Division Team
Post
Agents,

We are receiving reports from players regarding client crashes and blue screens, especially on consoles.

In order for us to speed up the investigation process, please make sure to share what error code you're receiving after a crash.
You can share your error codes in the relevant thread, according to your platform:

PS4
... Read more
Comment

Hey everyone,

We're looking for more detailed information about client crashes (any platforms). Would it be possible for you to share any error code you receive after a crash?

Thank you!

PS: there's a thread on our forums where we're collecting all the error messages you receive. You can find it here if you like.


21 Aug

Comment

Hello John,

If the issue still persists, please make sure to report it through the Support Team.

Additionally, if possible, it would be great to attach your MsInfo and DxDiag (if you're on PC).

Thank you!

Comment

Hello there!

Here you can find a link to the last State of the Game recap article.

We haven't shared a specific date for the return of the State of the Game, but our target is the end of August.

In the meantime, we're still in the office and we will update you as soon as we have more concrete information to share.


20 Aug

Post
Agents,

Last week, we made back-end changes in an attempt to lessen the reported hit registration issues, where players experienced shooting a whole magazine into an enemy NPC and no damage registering, as well as no damage numbers showing.

We have monitored your feedback and the occurrences seem to have lessened but we want to make sure we follow-up with you.

If you're still experiencing these extreme situations where you empty a full magazine into a NPC and no damage is done and no damage numbers show up, please provide us with your Ubisoft and console username (if applicable). You can leave your information in these threads:

PC: ... Read more

14 Aug

Comment
Maintenance has been completed and servers are back online.

12 Aug

Comment
Originally Posted by andyrob102
@ Ubi-Amper . . Can we have more clarification on this?

Since when was Kenly College a temporary mission? What happened to the mastery system, were we'd play it over and over and get better scores and better loot?

How can we play it over again if it's gone? What purpose does it serve taking it away?
Hello hello,

Here you can find my reply that you might find useful (took from... Read more

10 Aug

Post
Agents,

We noticed some of you didn’t receive the Diamondback exotic rifle upon completing the Expeditions.

If you have completed all three Investigation Areas in Kenly College and were unable to pick up your Diamondback, you can reach out to Customer Support team.

You will then receive a low Diamondback version and all the exotic materials needed in order to craft the Gear Score 500 exotic rifle with the upgrade blueprint automatically available at Inaya al-Khaliq in the Base of Operations.

In order to be eligib... Read more

07 Aug

Post
Greetings Agents,

The servers will shut down for maintenance on Thursday, August 8th at 09:30 AM CEST / 03:30 AM EDT / 12:30 AM PDT.
Estimated downtime is approximately 3 hours.

Patch notes:

  • Fixed an issue that could prevent players from starting further Hunter encounters when doing previous Hunter encounters in a certain sequence.


Please follow this thread for any updates as the maintenance progresses.

Thank you,
The Division 2 Team