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Ubi-Alien

Ubi-Alien



07 Oct

[RESOLVED] October 1st 2019 - Degradation - Multiple Games - PS4

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Hello everyone,

We're aware of an issue currently affecting connectivity on PS4 and are working towards resolving this. We apologise for any inconvenience caused and appreciate your patience. Please be sure to check this thread for future updates.

Thank you for your patience.

26 Sep

New apparel Event

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Originally posted by stevekim7

Hi i can confirm that restarting fixes the missing apparel keys. Thanks.

Thanks for the confirmation :)


25 Sep

New apparel Event

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Hey everyone,
Could you confirm me restarting the client fixed the issue?
Thank you!


24 Sep

[COMPLETED] Maintenance - September 24th, 2019

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Servers are coming back online, Agents. See you in D.C.

[COMPLETED] Maintenance - September 24th, 2019

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Maintenance notes added:
  • Made improvements when using the game with DirectX 12.
  • Fixed an exploit that could cause players to gain an unintended amount of armor.
  • Fixed an issue that could cause the client to crash when navigating the Map Menus on console.
  • Apparel Event #4 - Explorers will be live after the maintenance has ended! More information can be found in an upcoming article released later today.

[COMPLETED] Maintenance - September 24th, 2019

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Greetings Agents,

The servers will shut down for maintenance on Tuesday, September 24th at 09:30 AM CEST / 03:30 AM EDT / 12:30 AM PDT.
Estimated downtime is approximately 3 hours.

Maintenance notes:
  • Made improvements when using the game with DirectX 12.
  • Fixed an exploit that could cause players to gain an unintended amount of armor.
  • Fixed an issue that could cause the client to crash when navigating the Map Menus on console.
  • Apparel Event #4 - Explorers will be live after the maintenance has ended! More information can be found here.

Please follow this thread for any updates as the maintenance progresses.

Thank you,
The Division 2 Team

18 Sep

No Maintenance - September 19th, 2019

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Greetings Agents,

There will be no maintenance Thursday, September 19th as no back-end changes are needed.

No server downtime is to be expected.

Thank you,
The Division Team

17 Sep

[RESOLVED] September 16th, 2019 - Degradation - Uplay PC

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Update 2: the issue has been resolved, thank you for your patience.

16 Sep

[RESOLVED] September 16th, 2019 - Degradation - Uplay PC

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Update: the team is investigating another degradation affecting PC servers.
Thank you for your patience and understanding.

[RESOLVED] September 16th, 2019 - Degradation - Uplay PC

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Hello everyone,

We're aware of an issue currently affecting connectivity and are working towards resolving this.

We apologise for any inconvenience caused and appreciate your patience. Please be sure to check this thread for future updates.

Update 15:19 CEST: the team is investigating another degradation ... Read more

12 Sep

No Maintenance - September 12th, 2019

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Greetings Agents,

There will be no maintenance Thursday, September 12th as no back-end changes are needed.

No server downtime is to be expected.

Thank you,
The Division Team

09 Sep

[COMPLETED] Maintenance - September 6th, 2019

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Update: Servers are coming back online, Agents. See you in D.C.

06 Sep

Xbox One controller not vibrating consistently.

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Originally posted by thisISben90

Could you provide any insight as to why this is happening? Or if you could help by passing on the message?

I have no visibility on the issue, I'm trying to gather more information so that I can pass those to the developers.


05 Sep

[COMPLETED] Maintenance - September 5th, 2019

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UPDATE#3: Servers are coming back up, Agents. Thank you for your patience and understanding.

[COMPLETED] Maintenance - September 5th, 2019

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UPDATE#2: We need to extend the maintenance by an extra hour. We apologise for any inconvenience caused.

[COMPLETED] Maintenance - September 5th, 2019

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UPDATE: The maintenance has been extended by an additional hour.

[COMPLETED] Maintenance - September 5th, 2019

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Greetings Agents,

The servers will shut down for maintenance on Thursday, September 5th at 09:30 AM CEST / 03:30 AM EDT / 12:30 AM PDT.
Estimated downtime is approximately 5 hours.
UPDATE: The maintenance has been extended by an additional hour.
UPDATE#2: We need to extend the maintenance by an extra hour. We apologise for any inconvenience caused. ETA: 14:30 CEST / 8:30 AM EDT / 5:30 AM PDT

Maintenance notes:
  • Fixed an issue where weekly invasions were not showing up for some players
  • Fixed an issue that allowed players to acquire 90 rounds of ammo for Eagle Bearer


Please follow this thread for any updates as the maintenance progresses.

Thank you,
The Division 2 Team

04 Sep

Xbox One controller not vibrating consistently.

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Hey everyone,

In order to ease the investigation process, would it be possible for you to provide some more details such as:
- Does the issue happen in a specific scenario? (Mission/Raid/DZ/Open World)
- Did you notice any common pattern before losing the vibration? (it happens after x amount of minutes/hours || it happens when you change weapons etc)
- Any other details you can provide.

Thank you!

When is the sound glitches going to get a fix?

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Originally posted by naughty_b0y

PS4 user.

- When does it happen (what were you doing before the audio issue occurred, what specific activity)

No specific activity, usually happens.

- How often it happens

Frequently, a lot better after the patch but the problem still exists.

- If restarting the client fixes the issues

Yes, restarting the application fixes the issue until it happens again. Usually after 15minutes to 2hrs after running the game.

Thank you for your support.

Perfect, thank you!
Yes, if you notice any common trends while you start losing the sound (I don't know, after a boss fight or after repeating the same mission, or after teleporting etc) feel free to let me know :)


03 Sep

Beams of light at Roosevelt Island

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Spectacular :O