Ubi-Gaidheal

Hi everyone,

I'm afraid I can't provide advice on an individual basis given that I don't have access to account tools, but I can confirm that any software that modifies game files (eg. controller software like x360ce) risks triggering EAC. My suggestion to any affected in this manner would be to revert the files to their original state, and this should get rid of the error message.

Hope this helps some of you.

/Gaidheal

Originally Posted by scorpionx1
Thanks for the info, @Ubi-Gaidheal. Although it would have been great to know beforehand as this does not help people like myself who used controller emulators and got banned.

Also, as you can see from my post above - Support has acknowledged the error but cannot figure out how to unban me. Please note that I have turned off all controller emulator software long ago and I have been apparently 'unbanned' so WTF?

Hi scorpion,

I know it's a pain, but have you tried to clean install the game to repopulate the files in their original state? Now that you've stopped using emulator software and have been unbanned on our end, I can't t... Read more

Originally Posted by OriginalSFP1977
How about those who got banned without using anything extra?
And how do those who have gotten banned because of XBOX controller get unbanned?
And what about those who don't even own the damn game? How did they get banned...

AND would someone in your side answer the tickets..

Our support teams are tackling a pretty gargantuan ticket queue at the moment (not just for FH, across all games cumulatively), hence the delays. It's out of my hands, and I can only apologise for the wait and assure you that they are working very hard to address all cases as quickly as possible.