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UbiCecce

UbiCecce



07 Sep

Current issues following Tuesday's Game Update 12

Comment
    UbiCecce on Support Forums - Thread - Direct

We're still investigating the issues some of you are facing with the "update loop" which is downgrading your game version and blocking savegames with the new content. 
 
We'll let you know as soon as we have news. 
 
A workaround for the time being is to deactivate automatic updates in Ubisoft Connect after the correct update (roughly 2GB) has been downloaded and then to restart Ubisoft Connect. 
 
If you have already created a ticket with the Ubisoft Customer Support, please attach your "launcher_log.txt" file which you can find here by default: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs 
 
 
You have also reported several new bugs to us (e.g. with campaign quests, items and the anarchist defectors), which we're currently looking into. 
 
We'll let you know as soon as we have news regarding the next Game Update. 

[Solved] Issues following Tuesday's Game Update 12

Comment
    UbiCecce on Forums - Thread - Direct

We're still investigating the issues some of you are facing with the "update loop" which is downgrading your game version and blocking savegames with the new content. 
 
We'll let you know as soon as we have news. 
 
A workaround for the time being is to deactivate automatic updates in Ubisoft Connect after the correct update (roughly 2GB) has been downloaded and then to restart Ubisoft Connect. 
 
If you have already created a ticket with the Ubisoft Customer Support, please attach your "launcher_log.txt" file which you can find here by default: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs 
 
 
You have also reported several new bugs to us (e.g. with campaign quests, items and the anarchist defectors), which we're currently looking into. 
 
We'll let you know as soon as we have news regarding the next Game Update. 


02 Sep

Current issues following Tuesday's Game Update 12

Comment
    UbiCecce on Support Forums - Thread - Direct

UPDATE: the issues related to Ubisoft+ and the Free Weekend have now been resolved. As a compensation, we decided to extend the Free Weekend until September 8th. Thank you for your patience and happy gaming! 

[Solved] Issues following Tuesday's Game Update 12

Comment
    UbiCecce on Forums - Thread - Direct

UPDATE: the issues related to Ubisoft+ and the Free Weekend have now been resolved. As a compensation, we decided to extend the Free Weekend until September 8th. Thank you for your patience and happy gaming! 


29 Jul

[Update] Announcement: New Anno forums

Comment
    UbiCecce on Forums - Thread - Direct
Hello everyone,

The new discussion forums are live and available here.

We wanted to inform you that the current forums will go in read-only mode starting from tomorrow, Thursday, July 29th.

Thank you for your attention.

15 Jul

[Update] Announcement: New Anno forums

Comment
    UbiCecce on Forums - Thread - Direct
Hey Anno Community,

For organizational reasons we decided to move the launch of the new forums by one week to July 27th.

From this date onwards the current Anno forums will go into read only mode as announced above and we're looking forward to seeing you all on the new forums.