kulvard

This video is incredible. Definitely appreciate your passion, and we hear you.

We are regularly evaluating viability and logistics for new server regions, like a dedicated SEA region. Just like we stood up Brazil and Asia, and then eventually added Brazil to Xbox. I can say SEA is an active area of investigation for us. I can't give a timeline, but we absolutely want to make this happen when it makes sense to do so.

Also, a couple folks here mentioned cost/benefit analysis. That's actually not the core focus, or even a major factor in opening a new region. It's really about evaluating experience tradeoffs, impact to existing regions, etc. We are also exploring tech solutions to help make some of those tradeoffs easier to mitigate.

Thanks for being awesome.

We're past the hardest part now. We finally have the database back up and fully functional. Our QA heroes are testing things atm to make sure everything survived the transition from healthy DB to dead DB to healthy DB again. Then we have a few additional steps to get everything fully back online and letting people in.

Will update soon - I'm hopeful we'll be able to open the floodgates in the very near future. Thanks so much for everyone sticking with us during this. I know this patch has been literally unplayable........

EDIT - Now it is *literally playable and it did not take as long as anticipated to get login queue drained*. Thanks again for your patience and passion.

Perfect, thank you. Will share updates here as they are available.

Quick question, I should have asked before. Are you experiencing variable/sporadic latency, rubberbanding, or anything along those lines? Or is the change in experience limited to the major change in latency?

Basically, trying to understand if your experience is "much higher latency, but stable/consistent" or if you also have degraded experience in terms of stability of your connectivity. Understanding personal anecdotes like this really helps contextualize the data on our end.

Can confirm - 3van did most of the actual hard work to make this possible.

What will now be NA East is exactly the same as "NA" previously. So if your ping to NA East is lower than your ping to NA West, your experience will not change.

gt2x - sorry we boned your experience. We did shift Asia servers from Tokyo to Seoul, with the intent that it's a near-neutral change for most players and a positive change for many players. That said, we definitely don't want to pull the rug out from players enjoying our game and this current shift isn't necessarily final or forever. As Asia player populations continue to grow, we are likely to need both datacenter locations, but we have to figure out how best to solve for cases like yours seamlessly rather than just randomly bouncing you between Tokyo and Seoul servers, which is quite a variable experience in your case.

Can you please do me a favor and let me know what your ping is to each server region via in-game settings? That would be helpful as we dig more into the data from our end to see what the full scope of positive, negative, and neutral impacts are here.

Bigger than we would like, but not huge. Estimated patch deltas: PC: 308 MB PS4: 390 MB Xbox: 1.7 GB

We are actively working on driving down patch sizes in general and especially digging into whatever is causing our Xbox patches to be so much larger atm. In the meantime, very sorry to our Xbox players for the larger-than-expected patch, but we do believe the stability gains are still worth the patch size here.

Well you see... the new server is now live, but I wasn't sure at the time if the operation had actually started yet. And the patch sizes should be small, but I wasn't sure how small yet. You could say I was being unclear-ish, and that would probably be fair. I'm sorry-ish.

Crash rates have increased a bit on this patch on all client platforms and server. Not catastrophic rates of crashing but we have definitely regressed more than we are comfortable letting sit without a quick fix.

The server we are deploying now-ish should significantly decrease server crashes. Client patches tomorrow morning should significantly decrease client crashes.

Server update should be totally invisible to players. Client update should be small-ish download tomorrow. Dudes are working on gathering actual patch sizes atm, but I expect a few hundred MB patch size.

Tangent = we are actively working to drive down patch sizes so these emergent updates are less disruptive.

Can you pm me your username and what platform you're on?

I'll pass this along to our support team and see if they can help unblock you.

EDIT: Recommendation from our support team is to first make sure you reach out to PayPal support if you haven't already, in case they are throttling something on their end. Beyond that, please private message me your username and if possible a screenshot or text of whatever error you are seeing when you try to make the purchase. That way our dudes can take a look on our end. We definitely want to get you in that Nog Ops outfit ASAP :P

We are seeing some issues with this atm, but is currently intermittent and is being actively resolved. Overall, logins are successful at a high rate, so if you are still hitting this please try again.

Looking into this - I think we have an issue keeping Duos off in Brazil and we're working to resolve. Sorry :(

This should be fixed very shortly I believe and will update ASAP.

EDIT: This is resolved now. Sorry again for the delay here. Have fun!

So you enjoyed it!

It will be back tomorrow :)

Hey friends,

Sorry for lack of heads up on this, but final plans got solidified and executed late last night. We didn't want to announce this as incoming until we were 100% sure it all worked as expected. Basically, Duos should now be available in OCE, ASIA, and Brazil server regions during their respective "peak hours". Each region has a slightly different overall curve from peak to offpeak due to geo/timezones and such, so that total available time range might look a little bit different from region to region.

We will be keeping an eye on this and tweaking as needed. Ideally, we want to keep expanding the time range that Duos is available.

Here are the time ranges per region where duos should currently be available:

• Oceania 12:00 AM - 7:30 AM EST // 5:00 AM - 12:30 PM UTC
• Asia 3:00 AM - 1:00 PM EST // 8:00 AM - 6:00 PM UTC
• Brazil 9:00 AM - 12:00 AM EST // 2:00 PM - 5:00 AM UTC

Thank...

This is a backend services update, so there will be nothing to download on your end.

Thanks for the patience here folks. Sorry for the interruption.

Fix for the issue here has been deployed and we are watching for full recovery. Initial signs are positive. Our login queue isn't too large atm, so we should have you all back in the Battle Bus real soon!

For a little additional context here:

• The impact on the main backend service that got thrashed today is basically 0/12/72 ratio for Solo/Duos/Squads respectively.
• If we disabled Duos instead of Squads, we most likely would have increased the problem, due to people hopping over to Squads mode and we would have knocked things back over.
• We are hoping to have Squads re-enabled in the next few hours.
• We are going to swap back to Solos and Squads only in OCE/Asia/Brazil for now. This allows the most play flexibility and we are constantly evaluating for when we can have all 3 modes enabled in each region as these regions continue to grow.

We need to get this patch rolled out across our platforms, measure the gains in terms of lowering the impact to the backend/database, then we'll figure out when to get Squads turned back on.

We want squads back on ASAP, but we don't want the whole game to fall over.

That is super strange and unexpected. Can you please use the in-game bug report tool? (this sends us logs, which you can't do manually on Xbox)

This mission should work now.

:P