devtrackers.gg
Heyo -- A video would be helpful, if possible.
I believe u/SergeS2K diagnosed the situation correctly: The shots likely hit (and were aimed at) the body/neck while Raze was starting to crouch. So when the screenshots were taken (when the blood VFX have had time to get larger) a few frames later, Raze's head is now where her body/neck was when the shot was fired. I can't really confirm that just from the screenshots, though.
We know that the visual feedback on the hit impacts can be a confusing in these crouching situations. We've got some plans in the works to experiment with changes to make that read better (no timeline on those changes).