[2020] My brother and I were enjoying Valorant together.

Originally posted by freshleebaked

Hey just curious if there will eventually be something implemented to stop stacks 3 - 4 stacks from getting people restricted by reporting them. Will people who consistently report for no reason or just getting angry at people for playing poorly as a 3 - 4 stack have their reports not automatically trigger chat restrictions if there are enough false reports that they make?

Originally posted by guin717

Hey RiotArkem,

If I were able to provide video of Vanguard banning me for non-cheating software, would you be willing to take a look?

Originally posted by freshleebaked

Hey just curious if there will eventually be something implemented to stop stacks 3 - 4 stacks from getting people restricted by reporting them. Will people who consistently report for no reason or just getting angry at people for playing poorly as a 3 - 4 stack have their reports not automatically trigger chat restrictions if there are enough false reports that they make?

Originally posted by guin717

To be a little more clear, I had played 2 or 3 games of unrated earlier with a mouse I had just gotten as a gift. The DPI buttons are located behind the scroll wheel and I kept hitting them while trying to change weapons. I then minimized Valorant to open the mouse's software and turn off the buttons. I then went into a ranked game with my buddies and I was banned on round 3 or 4.

Originally posted by freshleebaked

I feel like i'm not the only one who's had an unlucky run of running into 3 - 4 stacks who are very toxic and report if they don't like how you play. I'm glad it's not one just one game but there's still a good chance that these types of players can get someone restricted in this way. I'm guessing there's nothing to lower the priority of peoples reports at the moment then if they're false reporting?

Originally posted by freshleebaked

yeah... i get baited hard sometimes :(

Originally posted by Ryguzlol

Hope you respond to this. I've been chat banned twice already and both games are DIRECTLY after games with a 4 stack where I was "baiting" and "not playing with the team"

I hope what you are saying is true, but from my experience it does not seem like it. Also, just feedback in general, getting chat restricted hurts my team more than it hurts me. I solo queued yesterday into another 4 stack and they proceeded to flame me for "not having a mic" even though I do, but I am just voice chat and chat banned so I can't say anything.

The system is clearly broken from what it seems.

Originally posted by JohnBrownWasGood

Imagine banning people for standing up for themselves

Originally posted by DidHeJustSayThat_

I've been wanting to ask a question directed to riot personnel, hopefully to understand what to do in a said situation:

When i started the game in the public beta, i was not doing great, in fact, i was doing terrible, mostly due to me being new to tactical shooters. A teammate starts voice/chat flaming and i decide to text "Mutted" and proceed to mute him. About a round or two later, another teammate of mine says in all chat to please report me for flaming and intentionally inting, which confused me a lot because i had not interacted with anyone apart from the mute comment. This is where my doubts come in, many friends queue up together frequently, but i myself play alone, if i find myself in a situation again where the whole premade squad decides to report me for invalid reasons: me actually being bad rather than inting, what can i do?

I'm not the only one who has encountered this situation, many of my friends have too, in which a 4 man team flames and asks the other team for a report thanks to them being 4 against 1. What actions can be taken? Should one take a picture of the chat and send a ticket? Is it possible to get banned for something of the sort?

I apologize for the long text. Im loving the game so far and i thank Riot personnel for being supportive and hearing the community!

Originally posted by Rohbo

Yea, that's the lie Riot tells for LoL too.

Originally posted by 2ndnamewtf

I know you get a message if you report a cheater and that cheater gets banned letting you know your actions helped. But do you also get one if you have a super toxic teammate over voice comms that they got chat banned or mic banned? (If the latter is even a thing I’ve been working too much to keep up) because I had a player last night that just started talking shit to me right when we entered agent select and was like that the whole game. And he was in a 4 stack with the rest of my team so I know I’m the only one that reported him. Thank god for the mute button but every time I unmuted him he was talking shit to me. I hope this game doesn’t become a toxic cesspool

Originally posted by Rohbo

This definitely happens in LoL, yes. Which was the assertion. Maybe it's because the report trains combine with the oversensitive chat detection system, I don't know, but it happens.

I don't have any experience, anecdotal or otherwise, to say so for Valorant. But it's still Riot.

Originally posted by Rohbo

There are scenarios with some combos where the player responding to the negative group of players with strong swear words can create more weight to the reports in the auto chat restrictions. It can happen. That's the getting baited into a chat ban I was referring to.

I'm not referring to people getting baited. If I'm getting harassed and troll reported by a premade, and I say "f**k" after I stupidly facecheck a bush, that's not getting baited. But does your system detect the swearing is unrelated to the people 4x (or more, if they manage to goad the enemy team into doing) reported by a premade?

Or is swearing entirely a punishable offense? I admit, maybe it is and I just never realized it.

Hell, apparently even calling people racist, sexist, or homophobic is enough to be caught by the automatic chat restrictions when you get mass reported? Sorry, but if you think calling someone racist before muting them, or even suggesting other members of you team "mute the racist troll" should be a punishable offense then you're a lost cause.

The best thing to do is not respond to toxic teammates. Obviously we want to catch the people provoking and being jerks. It's important that players don't respond to toxicity with toxicity. It doesn't solve the issue in the game.

This is a separate conversation, but honestly Riot's entire system has stopped serving the playerbase and only serves as a way for them as a company to look like they're doing their best to combat toxic people. This is evident in the support team's unwillingness to budge even when it's obvious the system got it wrong that time.

The problem isn't just the automated system and the way it can be manipulated by assholes. The problem is that support's main job seems to be to do their best to justify NOT unbanning people no matter what they find when they investigate.

Originally posted by Rohbo

I don't expect any automated system to be perfect. What I do expect is that support staff be willing to fairly assess it on a case-by-case when appeals are made rather than spinning every angle they can to defend the restriction despite it being a miss by the system.

It's a priority to impove these systems: https://na.leagueoflegends.com/en-us/news/dev/quick-lol-thoughts-game-ruining-behavior/

It'll be great if they do, but this has been going on for quite a while and Riot has a habit of saying they're working on something and then it falling by the wayside. Here's hoping this isn't one such example in the future. That said, again, there are problems beyond the automated systems.

That being said, not getting a restriction in chat is fully in one's control.

Yes. You can mute all and not chat at all in the majority of games (which makes for a great online gaming experience!).

I get wanting to tell the toxic troll off, but in the grand scheme of things it does nothing positive. It lets one vent and gives the troll what they want.

I still don't know where you're getting the "telling the troll off" part. Unless you think pointing out that what someone said is racist before eventually muting them because it's obvious they're a toxic troll.

And again, if you think pointing out that what someone is saying is racist, sexist, or homophobic is the equivalent to being toxic and/or is worthy of punishment, then there's a problem on your end.

---

That said, I'm still new to the Valorant sub with low comment karma, so I guess I better behave and zombie-walk to the popular opinion before downvotes start giving me comment cooldowns. :)

Originally posted by WowWhatWhyHow

u/RiotArkem, I keep hearing this more and more and I am getting really concerend. I remember Mixwell getting banned by Vanguard in the beta for plugging a usb cable from his pc into his phone. And I kinda have the bad gutfeeling that if he wouldn't be a streamer and cs pro, he would've got the "we don't give info to vanguard bans and close the ticket now" treatment. I believe there are many eleborate stories from cheaters ... but I kinda have the feeling, some are legit false bans. Aand it kinda gets me worried, since it could hit everyone then. Maybe one day I open up my Photoshop and it got an update and now your Vanguard thinks its a cheat. How will you prevent that? why is your support not giving specifics to bans? People shove hundreds, some even thousands into your store and yet your support doesn't give out information on bans? what the hell??

Originally posted by Rohbo

Your anti-cheat is unreasonably aggressive towards things that aren't actually cheats despite, as will always be the case with anti-cheats, hackers still getting through. There is regular everyday software it stops me from even opening when it's running. Not "gives me an error and closes Valorant," but "restricts my PC from opening the software." It won't even let me open Guild Wars 2 if Vanguard is up and running.

Is there any way for you to discern if it was actual cheating or just Vanguard missing the mark (again)?

Originally posted by m20KEW

Does that mean you are not banning people that use mouse macros? This would seem to be quite an invite for cheaters. Even though Valorant's recoil patterns aren't as consistent as in CSGO, a recoil macro could be created by anyone with mouse drivers these days. Jump Throws etc. could be made more consistent...

Originally posted by Fi3nd7

I've been called the N word over audio and reported them but didn't get a succeed notification. Im curious how you guys handle audio/voice reports and if they're at all effective?

Originally posted by Rohbo

I guess your experience must represent everyone's.

I went just over 9 years before I got my first and only punishment. A char restriction where the only log a game where someone flamed everyone and made racist remarks towards my teammates. I got punished for saying "racist and sexist, a good look on you."

Support told me, after, that it was justified because I ruined his experience in that game.

Also, your anecdote being true doesn't mean that the anecdotes of everyone with a different experience are false. You shouldn't have to be either silent or a shining rainbow swimming through sludge to not be punished. Thankfully in my case I am almost always an overly positive person so I got back to honor 4 quickly and still earned my end of season ranked rewards for what little they're worth in Plat, but it doesn't sting any less that that mark is on mt account, now, after years of being a positive community member and being punished for calling out a racist (and not even doing it in a toxic or aggressive way).