Original Post — Direct link

Hello Agents!

We’ve been in Closed Beta for about a week now, and your response to the game has absolutely floored us. Please keep your highlight clips, hot takes, feedback, Raze nerf requests, and most importantly, BUG REPORTS coming!

I’m Koalifier, a QA Lead on VALORANT, primarily focused on all the things about the game you’re not supposed to notice unless they are bad (crashes, FPS, compatibility bugs).

I’m writing this post to update the community on some of the bugs that we’re tracking thanks to reports in the pinned megathread. Thank you so much to everyone that’s taken the time to write out their bug reports in the megathread and provide detailed info. Special shoutout to anyone that’s followed up on our questions with extra information. Here’s a short list with some highlights on some of the issues that y’all have reported that we’re working through:

  • “X character can get out of the map / in this crazy boost location / fall through the map” - IN PROGRESS

We’ve been combing through all of these reports of geometry bugs / boost issues and we’re working on fixes. Some of them were hotfixed out last night, and we're still monitoring and fixing new issues as they come up.

  • “I can’t launch the game; I’m getting an error 43 on startup” - FIXED

We got a TON of these reports on day 1 because our services were having errors that should now be fixed. If you’re still seeing problems, please continue to report!

  • “Vanguard keeps telling me to reboot my computer every time I launch the game” - Partially FIXED

We’ve been pushing out updates to Vanguard to resolve various issues, this one included. Please continue to report in the pinned thread if you’re having trouble. You can also reach out to player support to get troubleshooting assistance.

  • “I get randomly kicked with a Vanguard error while I’m in the middle of a game” - IN PROGRESS

We’ve seen a variety of reports of this issue across the megathread. We haven’t yet nailed down the root cause, and there may be multiple. If you’re having this issue, make sure you’ve got the latest version of Windows, and try turning your firewall off (temporarily) to see if it fixes the issue. Lastly, please continue to report in the pinned megathread if you are having this problem!

  • “I got into a 4v6 or 5v6 game - wtf” - IN PROGRESS

We’ve got a solid lead and we’re working on a fix.

  • “Getting stuck on reCAPTCHA when trying to purchase with PayPal” - IN PROGRESS

We’re working on a fix for this one, and we’ll try to get it out asap.

  • “I have an NA account, but I’m getting matched in EU” - KNOWN ISSUE

If you’re having this problem, please reach out to player support and they should be able to get your account fixed.

  • “Our team planted the spike on the same frame as the final elimination and ended up getting two round wins” - IN PROGRESS

We’re working on a fix for this. Fun fact - it is really, really hard to time this correctly in testing.

  • "It says my friend is "in game" when they are not, so we can't queue together" - IN PROGRESS

We're working on a fix for this issue. As a workaround, if you all re-log, you should be able to queue up together.

And lastly, my personal favorite:

  • “When I press SHIFT or CTRL, my game suddenly quits, but only if I have this specific printer” - FIXED

Special shoutout to /u/Minnifutzi for finding and identifying the root incompatibility causing this issue. We pushed out a fix for this last week.

This is just a quick summary of issues, there are many more that we’re working on and tracking. Please continue posting in the pinned megathread, as well as sending bug reports to our player support team. It really helps us keep track of it all when information is consolidated in this way. Thanks again for your enthusiasm and help as we make this game together!

External link →
about 4 years ago - /u/RiotNaCl - Direct link

Originally posted by Portaljacker

I would just love to be able to open the game, or any Riot game at all but I still can't for some reason.

I opened a ticket (#47251670) and commented in the bug thread: https://www.reddit.com/r/VALORANT/comments/fwjskd/valorant_closed_beta_bug_megathread/fnewxhu/

i passed this on to the relevant team. thanks for reporting.

about 4 years ago - /u/RiotNaCl - Direct link

Originally posted by Hibbsan

Please tell me that the Cypher camera weapon exploit is fixed? I do not want to go against that anymore.

this should already be fixed in game.

about 4 years ago - /u/Koalifier - Direct link

Originally posted by Man16

Hi,

I got a problem that seems like almost no one else has. Playing Valorant makes my status offline to everyone apart from those playing Valorant. So my friends in the league client can't see me playing Valorant when I have it open.

Currently have a ticket open with support (#47030729) but doesn't seem like they know how to help since it's just generic solutions being suggested and now I've been left in the dark.

Hmmm, that's super interesting. I'll make sure we look into this.

about 4 years ago - /u/Koalifier - Direct link

Originally posted by L__O__G

Thanks for the work!

Have you seen anything about people not being able to use team text chat or am I the only one with that problem?

We have had intermittent outages with chat due to service load, so maybe that's what you're having?

about 4 years ago - /u/Koalifier - Direct link

Originally posted by LoFiEnthusiast

My FPS has been fine in every game except this one I'm in right now. Idk what map I'm on, but there is a smoke texture in the sky, but it's surrounded in a black box - as if the transparency isn't working.

It wasn't like this earlier and it's causing terrible FPS. I'm going to restart my computer after this game to see if the issue is fixed

That sounds like a bug I've seen before on really low-spec machines. If you're on a low spec machine, it could just be that your PC is struggling to keep up with the VFX.

If you're on a high spec machine, you should check to see if the game is using your integrated GPU instead of your dedicated GPU.

about 4 years ago - /u/Koalifier - Direct link

Originally posted by Kodokai

I'm glad you're focusing on fixing the major issues ;)

OT: I'm curious, what was Volcanos job on valorant?

Volcano is a map designer!

about 4 years ago - /u/Koalifier - Direct link

Originally posted by RicardM7431

Also, are abilities that go above the map intentional? There are certain cases where Sova's recon bolt can travel very far distances above the map and above all the structures

It is intentional that there is no skybox for abilities.

about 4 years ago - /u/Koalifier - Direct link

Originally posted by Vonspacker

Thank you for responding and showing the progress addressing these issues.

I've been plagued with the "anticheat error" kicks in every game I've played and honestly had seen no official response to it until now.

Initially I thought it was an issue with the vgc service crashing. I set it to automatic and restarted the process and such and was able to play a single game the whole way through before the issue began again.

Absolutely lost as to what I need to do to fix it but glad you guys have noted this.

Some players have fixed this issue by:
1. Updating windows
2. Updating antivirus software
3. Making an exception for VALORANT in their antivirus/firewall

Give that a try and let me know if it helps! We're still trying to figure out the exact cause of this.

about 4 years ago - /u/Koalifier - Direct link

Originally posted by RicardM7431

Thanks! I'm not sure if you guys mentioned it before but would there be a possibility of adding a range/spell indicator for agent's abilities in the future, similar to LoL's indicator?

I have no idea! Sorry, I don't work on character design at all :(

about 4 years ago - /u/Koalifier - Direct link

Originally posted by L__O__G

I'm not sure it's that. I've had this since I started playing (first day of beta). When I send a message in team chat, nothing happens. But whispers, party chat, and all chat work perfectly fine for me.

Really strange... Can you submit a ticket to player support with your issue? They will be better equipped to troubleshoot and help you out.

about 4 years ago - /u/Koalifier - Direct link

Originally posted by Kodokai

=(

Was hoping he'd have more input on weapon handling/spray patterns etc as 1.6 was some of the best gunplay in a competitive fp and Valorant is off.

Ah, just because he works on map design doesn't mean that he has input into various gameplay elements. He most definitely has input! I don't work on that side of things, but I know that there's a ton of ways that the design team work together with each other, and with the broader dev team to make sure they are getting feedback and tweaking things accordingly.

about 4 years ago - /u/Koalifier - Direct link

Originally posted by hoosakiwi

Just want to use this as an opportunity to re-up our bug megathread.

Contrary to popular belief, these megathreads aren't used to hide away the bugs, but rather to make sure that the issues we all face as players are seen and (hopefully) resolved by the devs.

Thanks! As a QA person, I love that y'all do this. It's so helpful to have the information consolidated in one place with default format expectations, etc.

Back in my LoL days I regularly hunted through those megathreads for issues :D

about 4 years ago - /u/Koalifier - Direct link

Originally posted by Vonspacker

have tried updating/disabling my antivirus which did not work.

Have just updated windows and will try again, will then try playing with firewall settings. Will feed back once I've tried all these options, thank you!

Thanks for the help! I hope you figure it out :D

about 4 years ago - /u/Koalifier - Direct link

Originally posted by IkeKap

Maybe that was intended (but bad behavior) from the driver. Like it recognized that a certain process was hindering its behavior so it would close the game because it wanted to try again after the "troublesome process" was eliminated?

Hahaha, maybe? I'm really not sure, this was a very odd one.

about 4 years ago - /u/Koalifier - Direct link

Originally posted by zandm7

That's awesome, thank you so much for letting us know!

Out of curiosity, do you have any idea when we could expect those fixes to go in?

Also, do you know if these window-mode improvements will also cover the issue of certain high-res/ultrawide fullscreen resolutions not functioning properly?

For example, I filed ticket #46890006 with support reporting that on my 5120x1440 display, the game launches in fullscreen at 3840x1080. Trying to change the resolution to any 1440p resolution (2560x1440, 3440x1440, or my native res of 5120x1440) just reverts back to 3840x1080 even after hitting Apply > Confirm.

Thanks <3

Yes, this includes superwide resolution fixes.

I can't say when the patch is scheduled

about 4 years ago - /u/Koalifier - Direct link

Originally posted by Cahootie

Are you saying that we should PM you for access instead?

If you PM me for access, I will tell my dog mean jokes about you and ignore your message.

about 4 years ago - /u/Koalifier - Direct link

Originally posted by icemoo

What is defined as an exploit? Camera gun sure 100% not intended but what about edge of map sage boosts like that Long A haven to see heaven and corner of stairs? Is that defined as an exploit?

Getting entirely out of the map, getting into normally inaccessible areas where you can see opponents but they can't see you, things like that, I would consider exploits.

If you're able to boost and see opponents, but they can also see you, maybe it's just a cheap angle, I would not necessarily call it an exploit. We'll be patching these out and addressing them as we go. Some of these boosts might end up being 'intended', and others might get patched out.

about 4 years ago - /u/0xNemi - Direct link

Originally posted by Vonspacker

Well that didn't take long lol.

Neither fix has worked for me.

After updating I was able to stay in a game until the last round of the first half.

After this I turned off firewalls and restarted the client and was able to stay in for 2 rounds before the issue happened again.

I find that generally once i've been kicked once over this error it recurrs far sooner each time.

Grab your logs, zip them up, and you can send them my way (PM). They'll be in "C:\Program Files\Riot Vanguard\Logs".

What antivirus are you using? Just Defender?

about 4 years ago - /u/Koalifier - Direct link

Originally posted by TheGrizzlyOP

For some reason when I started a game this afternoon my mini map disappeared. I finished the match and restarted my game and it came back again.

I forgot to mention that one! We're looking into this, but having a hard time reproducing it. If it happens to you, spamming the map key seems to bring it back.

about 4 years ago - /u/Koalifier - Direct link

Originally posted by [deleted]

[deleted]

You might want to double check that the account linked to your twitch is the one you're checking on the VALORANT website. Sounds like a wrong account issue.

about 4 years ago - /u/Koalifier - Direct link

Originally posted by MicOxlong

Anyone had one where you have to aim your cursor to the right to click on what you actually want to click on, not in game, just the interface like when in agent select or viewing weapons or contracts etc.

This is a known issue, most commonly seen if you have your taskbar on the top of the monitor instead of the default bottom taskbar.

about 4 years ago - /u/Koalifier - Direct link

Originally posted by Der_Klatscher

If you use the ability paranoia with Omen, it often happens that the opponent is not blinded even though you hit him 100%

The hitbox is tiny on that thing

about 4 years ago - /u/Koalifier - Direct link

Originally posted by gogetsomesleepneo

What? Nonsense! How can it be possible? I've been spamming your discord feedback thread since 7th first hour of release. How am I not on the list

I've found 30+ people around with the same issue. I had a script sending mouse input to the game to confirm my theory. There really is a mouse inptut lag issue

And everyone who report about this input issue have another weird quirk:

When you look completely down or up at character camera limits, your left and right mouse input is choppy, instead of being smooth the camera does miss the input and jump suddenly

Everyone with this little quirk also experience noticeable and constant mouse input lag overall that ruins all experience. I've reached level 5 of beta challenge few days ago and it was unbearable pain to play all this time. The moment I change to any other game it feels like heaven, everything is so responsive

Tell me you saw this, I'm tired of bumping this issue twice everyday j_j

Hello! I'm not active on the discord community :(

We have a bug open for the issues around looking straight up and straight down, but haven't prioritized fixing it since there's not a lot of gameplay reason to look straight up or down, but it is on the list.

We're looking into mouse input lag issues, specifically most notable at low sensitivity while scoped, but I'm not sure what the progress is on that.

about 4 years ago - /u/Koalifier - Direct link

Originally posted by Gwance124

The vandal and some other gun reload animations drop multiple mags even though it should be just one

We have a bug open to fix this, but it's low priority.

about 4 years ago - /u/Koalifier - Direct link

Originally posted by CosmicRudyy

I can't see the circle around my agent on the map, which indicates footsteps. I know it should only work when I'm running and it doesn't work most of the times.

We're working on a fix for this!

about 4 years ago - /u/Koalifier - Direct link

Originally posted by Graffioh

Are you working on AMD cpu LOW fps/stutters?

yes

about 4 years ago - /u/0xNemi - Direct link

Originally posted by Vonspacker

I'm using AVG, I have tried running the game with this off however to the same result.

I'm happy to try sending them to your account on twitter or something you're verified on if that's ok with you? Simply on the paranoid principle of not sending any logs or anything to a non-verified Riot account.

You can DM me on Twitter then. Still trying to get flaired on this subreddit. https://twitter.com/0xNemi

about 4 years ago - /u/Koalifier - Direct link

Originally posted by Smok3dSalmon

Are you aware of anyone hearing ghost footsteps or audio in general being odd?

I was in bind-bathrooms during a 1v1 and heard footsteps through the wall to my left but the only opponent left was directly in front of me. Here is a diagram

It was a 1vs1 vs an Omen, so it's possible that he teleported but I did not hear any teleport. I'll watch the demo tonight if that's possible and make a video of it. My whole team heard them too.

We had an issue where you would sometimes not be able to hear "low priority" sounds, which was mostly cosmetic stuff, but notably ally footsteps. We put out a fix for that issue yesterday.

For audio, I think that might fall more into the audio readability feedback bucket - I don't think it's bugged.

about 4 years ago - /u/Koalifier - Direct link

Originally posted by Smok3dSalmon

Does the anti-cheat software ban you from taking screenshots?

I'm using Lightshot or an equivalent program that replaces the default print screen functionality on my computer. When I press print screen, my game force closes. I believe I got an anticheat message too. I was trying to get a screenshot of an arrow lineup for Sova.

We aren't specifically blocking screenshots (for example, you can use the Nvidia Shadowplay overlay to take screenshots), but 3rd party applications like that one might have issues if they have unsigned drivers.

about 4 years ago - /u/Koalifier - Direct link

Originally posted by Wokesmeed420

I found a bug where if u refund the reaver set with unlocked operator chroma and then rebuy the reaver set but this time not unlocking the lvl 5 chroma skin, I can still pick and play with that skin becuz I had it selected already before refunding

Looking into it, thanks!

about 4 years ago - /u/RiotClearNote - Direct link

Originally posted by Wokesmeed420

I found a bug where if u refund the reaver set with unlocked operator chroma and then rebuy the reaver set but this time not unlocking the lvl 5 chroma skin, I can still pick and play with that skin becuz I had it selected already before refunding

Thanks for the report! This is something we're looking into!

about 4 years ago - /u/Koalifier - Direct link

Originally posted by Minnifutzi

Thank you u/Koalifier for your shoutout 😊 makes me happy

When I read your comment my reaction was a mixture of happiness that you found it, and utter confusion that this could cause the issue

about 4 years ago - /u/Koalifier - Direct link

Originally posted by chopsttv

Thank you for your work and transparency within the community! Its very refreshing having devs who are so open and i'm glad to hear it's more than likely going to stay that way.

Thanks! We try to be as open about our progress (and struggles) as we can. Most often when we aren't responding it's just because we're busy, exhausted, or just didn't see a particular issue or comment.

We're all humans too! Also as a bonus right now, we're all working in our living rooms/kitchen/bathrooms, so it's a bit harder than normal...

about 4 years ago - /u/Koalifier - Direct link

Originally posted by brettatron1

We’re working on a fix for this. Fun fact - it is really, really hard to time this correctly in testing.

​I chuckled reading this.

“When I press SHIFT or CTRL, my game suddenly quits, but only if I have this specific printer” - FIXED

Special shoutout to /u/Minnifutzi for finding and identifying the root incompatibility causing this issue. We pushed out a fix for this last week.

This is an hilarious bug. How you not gonna divulge what printer it was and why a freaking printer would cause this?

I answered above with some more details. I didn't put the specific printer because I don't want to call them out (I also don't know if this possibly affected other printers too)

about 4 years ago - /u/Koalifier - Direct link

Originally posted by spyke-it

Could you also take a look at insane upload rate on high FPS that many users have reported? People with potato internet are having major problems playing the game without lag spikes and capping FPS is just a bandaid

We are working on a fix for this

about 4 years ago - /u/Koalifier - Direct link

Originally posted by PACHNAR

Is the bug with floating weapons known to you? I've seen it a few times already.

Yes! This one is particularly confusing. We're working on a fix.

about 4 years ago - /u/Koalifier - Direct link

Originally posted by Mattzcool1

I get rather frequent crashes but due to there being no crash screen I can't figure out why or if a crash report is being sent, is there a way to check?

Crash reports are automatically collected - no need to push any buttons!

about 4 years ago - /u/Koalifier - Direct link

Originally posted by turk-fx

What about the Cyper camera bug? I got killed multiple times. Fun fact, when a sheriff on Cyper camera, it has no recoil neither.

This was fixed today

about 4 years ago - /u/Koalifier - Direct link

Originally posted by Catminos

There's still the issue where UI icons double, like showing 2 knives, 2 pistols and 2 guns on the right side on alt tab... I think I also had it appear when changing the resolution while in game.

We've got a ticket tracking this issue, thanks!

about 4 years ago - /u/Koalifier - Direct link

Originally posted by Aniv1a

Have you guys looked into high ping for certain geological areas yet? I live in upstate NY and can’t play unless I use a VPN. I contacted riot support they told me to contact my isp. My isp said it’s on riots end. I can play league with 30 ping just fine but get 90 on Valorant. With a vpn I can get down to 20 even. Hoping this will be fixed before the release of ranked. I can send more info if anyone from riot needs it.

We're actively working on getting more server pops up, but, as you can imagine, it's a bit slower than usual due to the global pandemic. Hopefully we'll get you sorted out soon. We do have data that shows us where players are having worse-than-expected ping, and we're actively working to improve it!

about 4 years ago - /u/Koalifier - Direct link

Originally posted by AssassinLordOmega

Please do somewthing with the anticheat, as it runs all day long on my pc causing frame drops etc

If you're willing to help us investigate, I've got some troubleshooting steps that you can run through with me. Hit me up in a dm if you'd like to help!

about 4 years ago - /u/Koalifier - Direct link

Originally posted by Aniv1a

Okay great! I’m just worried because I do live in a rural area and I understand as a business my area will NEVER be a priority. I appreciate the response. Also, am I okay using a vpn? I don’t want to get flagged for account sharing or something since I’m always switching IP’s it’s just either this or I just play at a massive disadvantage

As far as I know there's nothing wrong with using a VPN.

about 4 years ago - /u/Koalifier - Direct link

Originally posted by Escolyte

is it intended to be this tiny and if so can we get a visual fx update that reflects the tiny hitbox?

I'm really not sure :(

I know it's not bugged

about 4 years ago - /u/Koalifier - Direct link

Originally posted by inslang

The in-game FPS limiter is inconsistent. The frametimes are kinda bad and the capped framerate is not really stable at the value you set. Probably the in-game FPS counter gets updated every something like 1000 milliseconds or more so you can't see the microstutters and the displayed framerate value is steady. But with my monitor's native FPS counter or with riva tuner set to a lower delay I can notice the inconsistencies. I don't want to be forced to use external limiters like RTSS. Can you take a look? Thank you :)

Hmm, that seems wrong. Can you try using the stat -> Graph Only option to display your FPS? It should be polling very frequently, and you should still be able to see small stutters.

about 4 years ago - /u/Koalifier - Direct link

Originally posted by Man16

Yay seems fixed for me today!

One small thing I noticed is that before it used to say 'Online - Valorant' or something but now it only says 'Online'.

It turns out it was broken for everyone, not just you. FIXED

about 4 years ago - /u/Koalifier - Direct link

Originally posted by Matt792

I really need your help u/Koalifier

I got a key and restarted my pc, but then when I try and get in it's says that I don't have access to the game

hopefully, you can help me.

Please send a ticket to player support!

about 4 years ago - /u/Koalifier - Direct link

Originally posted by skullyOW

Hello u/Koalifier
There are some matches where my ping is 40 and some other matches where the ping is like 65, is it my problem or you already know this issue?

Also, when i join a match with 65 ping i noticed that when i hit an enemy in the head (or viceversa) in the recap the system show that i hit the enemy in the chest instead the head,me and more people noticed this.

Btw thank you so much for your post, hope you will solve all this issues.

Likely that just means that you're getting onto a different game server when your ping is different.

Hit effects are server-side, so I think what you're describing is probably a perception issue. If you see blood/sparks when you fire, then that is a confirmed hit from the server.

about 4 years ago - /u/Koalifier - Direct link

Originally posted by inslang

I benchmarked the game a few times Koalifier. The in-game FPS counter seems to be polling less frequently than other FPS counters - even if i use the graph - hiding many microstutters, at least in my case. Got an i9-9900k and RTX 2080 with a 240hz g-sync monitor. I sent you a PM with a video as well. Every other game works flawlessly so the problem is not on my end for sure.

Thanks for the vid, I'll check it out

about 4 years ago - /u/Koalifier - Direct link

Originally posted by -_gxo_-

My question is how are you guys gonna deal with the people that wanna make cheats and “devalue” vanguard so you guys lessen the security. Ik youve been very open about vanguard and most of us appreciate it, theres just a small group that are easily manipulated by these videos “vanguards gonna bitcoin mine off your system”

I don't know, I don't work on that :(

about 4 years ago - /u/Koalifier - Direct link

Originally posted by man_of_war007

when i play in fullscreen borderless my FPS stays constant with my capped framerate, however when I am in fullscreen it drops to the teens and jumps/dips sporadically. I have an AMD ryzen 3600. Is there anything I can do or is this just a known bug that needs to be addressed?

That's really strange, and something we'll have to look into. Compat bugs like this are especially tough for us right now because of the pandemic though :(

about 4 years ago - /u/Koalifier - Direct link

Originally posted by Man16

O thats weird. I could see my friends playing it previously.

The way it worked before was that anyone with access to the game could see other people with access to the game playing it, but if you didn't have access, you couldn't see it.

Now everyone can see if you're playing it all the time.

about 4 years ago - /u/Koalifier - Direct link

Originally posted by man_of_war007

Totally understandable. Like I said I’m still able to play in borderless with no issue so that’s what I’ll keep doing. To elaborate l, I’ve tried uninstalling then reinstalling vanguard. That seemed to help for a couple matches. I’ve also ended all unnecessary overlays such as rain mater, discord, hardware monitors and even icue and that doesn’t seem to affect it either. I know you all are getting bombarded with these requests and bugs and I’m sure the pandemic isn’t helping. Hope to see the bug found and fixed. Best wishes!

Thanks for the details, and thank you very much for being understanding :-)

about 4 years ago - /u/RiotClearNote - Direct link

Originally posted by EvilKnievel38

I read there's a bug when paying with PayPal. I don't even get the PayPal option. Was it temporarily disabled perhaps or what is going on? I get the PayPal option in league just fine (and used it plenty).

It was disabled temporarily while we were investigating, but has been turned on again now with a quick fix to allow you to complete PayPal transactions while we continue looking into it. Just a heads up that the flow continues in a pop-up that opens in your default internet browser outside of the game. Transactions can be completed there and your currency in game will be updated accordingly.

about 4 years ago - /u/RiotClearNote - Direct link

Originally posted by [deleted]

Is there an eta on the paypal fix?

We've just turned it on again with a quick fix to allow you to complete PayPal transactions while we continue looking into it. Just a heads up that the flow continues in a pop-up that opens in your default internet browser outside of the game. Transactions can be completed there and your currency in game will be updated accordingly.