[2020] Ee smart hub time out on connecting to game?

There certainly seems to be a correlation between EE and the Connection Timeout error.

We’ve done all we physically can to improve the routing in our backend after Deutsche Telekom players had similar issues some months back.

I’d recommend that you continue to press the issue with EE and request an escalation, as something is definitely up on their end. Be sure to reference our server address URL, which is https://5107.playfabapi.com/.