Hi @Richielb,
Are you able to quit the Prologue from the menu and return to the game menu screen?
Also, curious, are you playing on ‘Official’ realm? (this can be set via the Vermintide 2 launcher settings)
When you launch Vermintide 2, from the launcher next to the ‘Play’ button it is possible to choose either ‘Offial realm’ or ‘Modded realm’ - ensure you have ‘Official realm’ selected here.
Apologies @Richielb, I didn’t realize you are playing on Xbox! Please ignore my previous comments.
To echo Saryk above, if you ‘Leave mission’ from the Prologue what happens then?
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